Christy Spicer

Regional Clinical Manager (Southern Region – 7 States)

• Managed and collaborated with all branches across the Southern region, overseeing operations in seven states.
• Partnered with all levels of management to implement strategies for improvement in:
  Value-Based Purchasing (VBP) / Total Performance Score (TPS)
  HHCAHPS outcomes
  Revenue per period
  LUPA rate reduction
  OASIS accuracy (including discharge functional scoring and impairment levels)
  Star Ratings performance
• Led the onboarding of new employees; collaborated in developing onboarding standards, policies, and training processes.
• Oversaw utilization management to ensure efficiency and compliance.
• Reviewed clinical documentation to ensure compliance with standards and defensibility.
• Partnered with contract companies to provide education and ensure alignment with all Elara standards.

• Contributed to increased patient satisfaction by providing compassionate care and clear communication throughout the rehabilitation process.
• Improved patient mobility by implementing individualized therapeutic exercises and manual therapy techniques.
• Supported a positive clinic environment by proactively addressing any issues or concerns raised by patients or colleagues.
• Communicated with physicians to provide updates on patient care.
• Maintained detailed documentation of patient treatments, progress, and responses to therapies for accurate record-keeping and improved continuity of care.
• Participated in ongoing professional development opportunities to stay current on best practices within the field of physical therapy assistance.
• Improved overall clinic performance by assisting with staff training initiatives, sharing knowledge of evidence-based practice approaches with fellow team members.