Christy Stout
Chanute
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
19
19
years of professional experience
Work History
Digital Associate
Walmart
Chanute
11.2023 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues quickly.
- Greeted customers and provided excellent customer service.
- Delivered quick, accurate service to satisfy customers under tight deadlines.
- Assisted in selecting items according to customer preferences.
- Identified and proposed process improvements to enhance organizational efficiency.
Team Lead
Walmart
Chanute
07.2019 - 11.2023
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Led team in daily operations and workflow management.
- Motivated staff through positive reinforcement techniques.
- Monitored employee performance and provided constructive feedback.
- Trained new employees on company policies and procedures.
- Trained new staff in relevant processes and procedures.
- Delegated daily tasks to team members to optimize group productivity.
- Organized staff schedules to ensure optimal coverage during peak hours.
- Communicated with upper management regarding team needs and challenges.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Developed strategies to increase team productivity and improve customer service levels.
- Resolved customer inquiries and complaints effectively and efficiently.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Coordinated inventory management and stock replenishment processes.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Bakery Department Manager
Walmart
Chanute
07.2014 - 07.2019
- Managed daily operations of bakery department, ensuring product quality and freshness.
- Trained and supervised bakery staff on safety and production techniques.
- Developed and implemented strategies to improve customer service standards, ensure efficient operations, and maximize profits.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Oversaw inventory management, ordering supplies, and maintaining stock levels.
- Ordered necessary ingredients from suppliers based on upcoming orders or projected demand.
- Developed schedules for bakery team to optimize workflow and coverage.
- Evaluated employee performance regularly through feedback sessions.
- Ensured compliance with health and safety regulations within the bakery area.
- Collaborated with store management to align bakery offerings with customer preferences.
Cake Decorator
Walmart
Chanute
09.2008 - 07.2014
- Collaborated with clients to create custom cake designs based on their preferences.
- Created custom cakes for special occasions such as weddings, birthdays, and anniversaries.
- Designed intricate cake decorations for various events and celebrations.
- Trained new staff on decorating techniques and proper kitchen procedures.
- Managed inventory of baking supplies and ingredients to ensure availability.
- Ensured compliance with food safety standards during cake preparation and decoration.
Bakery Associate
Walmart
Chanute
08.2007 - 09.2008
- Prepared and baked a variety of bread and pastry products daily.
- Assisted customers in selecting baked goods and answering inquiries.
- Maintained cleanliness and organization of the bakery area.
Education
GED
Chanute, KansasSkills
- Process improvement
- Inventory management
- Customer service
- Team leadership
- Staff training
- Problem solving
- Time management
References
References available upon request.
Timeline
Digital Associate
Walmart
11.2023 - Current
Team Lead
Walmart
07.2019 - 11.2023
Bakery Department Manager
Walmart
07.2014 - 07.2019
Cake Decorator
Walmart
09.2008 - 07.2014
Bakery Associate
Walmart
08.2007 - 09.2008
GED