Christy Thurmond
Blair
Summary
Dynamic Front End Manager at United Supermarkets with a proven track record in enhancing customer service and optimizing product placement. Skilled in employee supervision and performance improvements, I successfully trained staff to elevate engagement and streamline operations, resulting in increased sales and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Front End Manager
United Supermarkets
09.2020 - 04.2023
- Led front-end operations to enhance customer service and streamline checkout processes.
- Trained and mentored staff on best practices for effective merchandising and customer engagement.
- Developed and implemented strategies to optimize product placement, increasing visibility and sales.
- Monitored inventory levels, ensuring stock availability while minimizing waste through efficient ordering.
Census Taker
U.S. Census Bureau
06.2020 - 08.2020
- Conducted comprehensive surveys to gather accurate demographic data from households.
- Verified information consistency and ensured compliance with census procedures.
- Engaged with diverse populations to facilitate understanding of census importance.
Customer Service Trainer
Bed Bath & Beyond
09.2016 - 01.2018
- Developed and delivered training programs for new customer service representatives.
- Facilitated workshops to enhance team communication and problem-solving skills.
- Evaluated training effectiveness through feedback and performance assessments.
- Collaborated with management to refine customer service protocols and standards.
Education
Bachelor of Science - Psychology
Cameron University
Lawton, OK05-2019
Skills
- Customer service
- Employee supervision
- Staff supervision
- Performance improvements
Timeline
Front End Manager
United Supermarkets
09.2020 - 04.2023
Census Taker
U.S. Census Bureau
06.2020 - 08.2020
Customer Service Trainer
Bed Bath & Beyond
09.2016 - 01.2018
Bachelor of Science - Psychology
Cameron University
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