Christy Torres

• Managed customer relations, resolving issues to enhance satisfaction and loyalty.
• Trained and mentored staff to enhance service delivery and operational efficiency.
• Implemented process improvements to streamline workflows and reduce service response times.
• Oversaw daily operations and ensured compliance with safety regulations in service areas.

• Assisted in setting community sales goals, motivating and coaching leasing consultants to achieve targets.

• Lease apartment homes; manage and convert prospect leads presenting and educating residents and prospective residents on all community information

• Address and resolve customer service concerns in a timely and professional manner; ensure a level of service that results in high customer loyalty and satisfaction

• Assist in the development, implementation and/or monitoring of programs to maximize revenue, control expenses, and improve customer experience within the community.

• Support residents during the move-in process, lease renewals, move-out process and resident transfers

• Call or visit competitive market communities to update market survey and keep apprised of changing market conditions

• Plan and execute resident activities and events to foster positive community connections

• Follow all applicable AVB policies and procedures to ensure compliance with federal, state and local laws and regulations, particularly those related to fair housing

• Supported Community Manager in implementing sales and marketing strategies to drive community engagement.
• Resolved customer complaints and inquiries efficiently.
• Conducted performance evaluations, providing feedback aimed at professional development of team members.