Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christy Wall

Mount Airy,North Carolina

Summary

Detail oriented, fast learner, hard worker. 2 1/2 years experience with Brightree. 20+

years customer service experience.

Overview

17
17
years of professional experience

Work History

Patient Success Rep

Brightree
Peachtree Corners, GA
12.2023 - Current
  • initiates and receives calls to and from patients for sleep therapy products
  • Collect information needed to complete order
  • Provides Patient education
  • Completes sales order with accuracy and speed
  • Great communication skills, i take time to listen to my patient's needs and concerns
  • Works followup calls ( VOB callback, insurance updates, Primary policyholders DOB)

Inventory Specialist

Walgreens
Dobson, NC
08.2019 - 12.2021
  • Maintained accurate and up-to-date inventory records.
  • Monitored stock levels to ensure availability of products.
  • Conducted periodic inventories and physical counts of product supplies.
  • Investigated discrepancies between physical count and computer records.
  • Ensured proper storage conditions for all items in the warehouse.
  • Analyzed sales trends to anticipate future needs and adjust inventory accordingly.
  • Created reports on inventory activity, shortages, overages..
  • Managed purchase orders with vendors to maintain optimal stock levels.
  • Organized regular cycle counts to identify any potential issues early on.
  • Utilized barcode scanners to quickly update inventories in the system.
  • Collaborated with other departments to coordinate replenishment activities as required.
  • Generated weekly, monthly, quarterly reports on inventory movements and stock levels.
  • Participated in physical inventory counts to keep information accurate and current.
  • Performed scheduled inventory counts and supply audits.
  • also a key carrier, opened and closed store when needed
  • NCBOP certification to work in pharmacy and fill scripts
  • Supervised front end and pharmacy

Team Lead

Lydall Thermal Acoustical
Hamptonville , NC
02.2012 - 05.2019
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Developed strategies to increase team productivity and improve customer service levels.
  • Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
  • Trained new staff in relevant processes and procedures.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Ensured compliance with company policies and procedures throughout the team.
  • Supported the manager in developing plans for future projects, initiatives and objectives.
  • Identified opportunities for process improvements, implementing changes when required.
  • Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
  • Motivated staff through positive reinforcement techniques.

Team Lead

JCPENNEY
Mount Airy , NC
05.2007 - 01.2012
  • Key carrier, opened and closed store as needed.
  • Cash room functions, closing registers, creating loomis deposit

  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Trained new staff in relevant processes and procedures.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Ensured compliance with company policies and procedures throughout the team.
  • Monitored team performance against targets, taking corrective action where necessary.
  • Collaborated with other departments to develop effective solutions that meet customer needs.
  • Identified opportunities for process improvements, implementing changes when required.
  • Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
  • Motivated staff through positive reinforcement techniques.
  • Delegated daily tasks to team members to optimize group productivity.
  • Monitored team progress and enforced deadlines.

Education

High School Diploma -

East Surry High School
Pilot Mountain, NC
06-1995

Skills

  • Customer Support
  • Telephone reception
  • Sales Support
  • great communicator
  • quick learner
  • great listener
  • always on top of task needed to be done

Timeline

Patient Success Rep

Brightree
12.2023 - Current

Inventory Specialist

Walgreens
08.2019 - 12.2021

Team Lead

Lydall Thermal Acoustical
02.2012 - 05.2019

Team Lead

JCPENNEY
05.2007 - 01.2012

High School Diploma -

East Surry High School

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Christy Wall