Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christy Wendel

Houston,TX

Summary

Experienced with coordinating and managing service operations to ensure optimal performance. Utilizes strong communication and organizational skills to streamline processes and enhance customer satisfaction. Knowledge of team collaboration and effective problem-solving to meet dynamic needs.

Overview

19
19
years of professional experience

Work History

Service Coordinator / Dispatcher

Trillium Energy
07.2021 - Current
  • Operations & Logistics oversight of the company's 200+ natural gas fueling stations.
  • Responds to customer calls & e-mails, monitors & troubleshoots mechanical issues, manages communications with our field team, creates & maintains work orders & customer files via Salesforce, dispatches mechanics, and communicates key information to regional supervisors.
  • Managed a high volume of client requests, ensuring timely and effective service delivery.
  • Increased client trust with consistent follow-ups to gather feedback and address concerns.

Restaurant Server

BJ's Restaurant & Brewhouse
10.2018 - 04.2022
  • Reliably provided caring, heartfelt service and strove to create an excellent dining experience for each of our guests while meeting or exceeding sales metrics via upselling menu items and gift card offers.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.

Restaurant Server

TGI Friday's
08.2017 - 12.2018
  • Reliably provided caring, heartfelt service and strove to create an excellent dining experience for each of our guests while meeting or exceeding sales metrics via upselling menu items and gift card offers.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.

Restaurant General Manager

Pizza Hut
10.2014 - 08.2017
  • Oversaw all aspects of operations including labor, inventory, scheduling, HR, customer relations, store maintenance, and other administrative duties.
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.

Records Specialist

The Marker Group
10.2013 - 09.2014
  • Communicate with medical billing departments and attorneys; meet critical deadlines for case filing; highly confidential HIPAA file-handling and documentation processes for use in legal cases.
  • Managed both physical and electronic files effectively, ensuring seamless integration between formats for ease of access across departments.
  • Consistently met or exceeded departmental performance metrics related to speed, accuracy, consistency, and completeness in all aspects of the records management function.

Accounting & Administrative Assistant

Ram Chemical & Supply, Inc.
10.2006 - 04.2013
  • Managed financials for 23 retail store locations, including reconciling general ledgers for all credit card purchases + cash & check for each store monthly.
  • Trained in several departments including H.R., I.T., Accounts Payable/Receivable, Inventory, Receptionist, Bookkeeping, and Store Liaison positions.

Education

Associate of Arts - General Studies

Lone Star Community College
Houston, TX
04.2026

Skills

  • Accurate recordkeeping
  • Notetaking and documentation
  • Goal setting
  • Team leadership
  • Proficiency in office programs
  • Community liaison
  • Detail orientation
  • Customer expectation management
  • Time management
  • Problem-solving
  • Organizational skills
  • Multitasking
  • Teamwork and collaboration

Timeline

Service Coordinator / Dispatcher

Trillium Energy
07.2021 - Current

Restaurant Server

BJ's Restaurant & Brewhouse
10.2018 - 04.2022

Restaurant Server

TGI Friday's
08.2017 - 12.2018

Restaurant General Manager

Pizza Hut
10.2014 - 08.2017

Records Specialist

The Marker Group
10.2013 - 09.2014

Accounting & Administrative Assistant

Ram Chemical & Supply, Inc.
10.2006 - 04.2013

Associate of Arts - General Studies

Lone Star Community College

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Christy Wendel