Summary
Overview
Work History
Education
Skills
Websites
References
Timeline
Generic

CHRISTY WILSON

Atlanta,GA

Summary

Accomplished professional bringing over 15 years of experience in project management, vendor contracting, strategic partnerships, and operations. Expert in increasing productivity and customer satisfaction while driving revenue and increasing sales. Committed to streamlining processes and procedures while managing regulatory compliance risk. Articulate communicator, natural leader, and highly organized manager.

Overview

18
18
years of professional experience

Work History

Project Manager

Wilson Properties
12.2020 - Current
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices.
  • Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.

Partnerships Manager

Aflac/CAIC, Aflac Ease Solutions
11.2019 - 12.2020
  • Expanded product offerings by collaborating with partners on joint projects and innovative solutions.
  • Negotiated favorable contract terms to secure successful long-term collaborations with industry leaders.
  • Initiated and led regulatory compliance audits for public and private sector FSAs held with third party administrators, saving $8.2mm annually.

Alliance Operations Consultant

Aflac/CAIC, Enrollment Administration
11.2016 - 11.2019
  • Developed strategic growth alliances and go-to-market strategies with third party benefits technology companies to optimize market reach through lead generation and brand marketing campaigns
  • Facilitated thorough vetting, licensing, regulatory compliance risk assessments, and contract negotiations for third party call centers, service administrators, and bill pay facilitators through cross-functional team leadership of Legal, Risk, Sourcing/Procurement, and Compliance business partners.

Market Asset Analyst

Aflac -Georgia South Market Office
09.2014 - 11.2016
  • Managed book of business oversight of CRM software and analytics for over 7,500 employer accounts to identify sales opportunities to drive revenue growth through group benefit core products
  • Executed voluntary insurance benefits open enrollment/marketing strategies, agent education, coaching, and development to promote sales and retention.
  • Led the successful implementation of new asset management software by serving as a subject matter expert during planning and execution phases.

Insurance Sales Associate

Aflac - Georgia South Market Sales
06.2010 - 09.2014
  • Boosted sales revenue by identifying and targeting potential employer clients through market research and networking events.
  • Increased customer satisfaction by providing personalized voluntary insurance solutions and exceptional service for employees.
  • Developed strong relationships with clients to foster trust and loyalty, leading to higher renewal rates.

Operations Supervisor

Large Account Services, Aflac - Client Services
09.2006 - 06.2010
  • Improved operational efficiency by 25% for largest key account ($84mm in AP) through implementation of team member cross-training and mentoring program
  • Achieved 30% reduction in late payments through development of condensed grace period payment project
  • Conducted on-site visits with C-Suite executives for business analysis of client innovation needs/process improvements for web benefit enrollment systems

Licensed Realtor

Wilson Realty
12.2005 - 12.2006
  • Conducted comprehensive market analyses to determine optimal listing prices for sellers, maximizing profits while minimizing time on market.
  • Facilitated smooth transactions by coordinating with various stakeholders such as title companies, inspectors, appraisers, and closing attorneys.

Education

2 years towards BBA - Marketing

Columbus State University

Skills

  • Contract Management
  • Audit Management
  • Compliance Monitoring
  • Relationship Building
  • Team Leadership
  • CRM Expertise
  • Project Management
  • Cross-functional Collaboration
  • Process Improvement
  • Training Development

References

References available upon request.

Timeline

Project Manager

Wilson Properties
12.2020 - Current

Partnerships Manager

Aflac/CAIC, Aflac Ease Solutions
11.2019 - 12.2020

Alliance Operations Consultant

Aflac/CAIC, Enrollment Administration
11.2016 - 11.2019

Market Asset Analyst

Aflac -Georgia South Market Office
09.2014 - 11.2016

Insurance Sales Associate

Aflac - Georgia South Market Sales
06.2010 - 09.2014

Operations Supervisor

Large Account Services, Aflac - Client Services
09.2006 - 06.2010

Licensed Realtor

Wilson Realty
12.2005 - 12.2006

2 years towards BBA - Marketing

Columbus State University
CHRISTY WILSON