CHRISTY WITT
Winter Garden,FL
Summary
Results-driven professional with 20 years of experience in program development, process improvement, and operations management. Highly skilled in managing programs, training operations, and systems. Adept at maintaining high-quality standards, ensuring compliance, and fostering collaborative relationships with stakeholders. Proficient in Microsoft Office Suite and CRM systems, with a strong understanding of IT processes.
Overview
17
17
years of professional experience
Work History
Patient Registration Specialist
Akron Children's Hospital
09.2022 - 08.2026
- Delivered exceptional front-line customer service to patients both in person and over the phone. Skillfully utilized EPIC for patient scheduling and registration, verified insurance coverage and eligibility, managed patient forms and documents while ensuring confidentiality, and provided cross-coverage support for other secretaries. Efficiently handled patient payments, including collection, posting, and securing funds.
- Managed high-volume patient traffic during peak hours, prioritizing tasks to maintain efficient workflow.
- Provided exceptional customer service, addressing patient concerns and answering questions promptly and professionally.
- Collaborated with other departments to ensure a seamless transition from registration to treatment for patients.
- Improved patient satisfaction by efficiently registering patients and verifying their insurance information.
- Assisted in training new staff members on best practices for patient registration, improving overall team performance.
- Promoted a positive work environment through active participation in team meetings and continuous process improvement initiatives.
- Followed up on missed appointments with patients to reschedule and promote continuity of care.
- Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers.
- Upheld HIPAA regulations and standards for protecting patient information.
Owner
CS Home Services
01.2010 - 01.2021
- Developed strategic planning, curriculum, and monitoring for home services and children's programs, fostering close working relationships with stakeholders. Enhanced organizational capacity by aligning priorities, services, and goals, while incorporating customer feedback to implement process improvements. Analyzed and developed competitive job bids, recruited and managed additional labor, and provided comprehensive childcare, including organizing activities and meeting dietary and psychological needs.
Managing Partner
Trip Consultants North LLC
01.2014 - 01.2020
- Successfully monitored tuition reduction incentives across 35 schools, achieving savings of approximately $1 million. Oversaw $75,000 in weekly product inventory, ensuring accuracy and efficiency. Coordinated website gift card inventory while maintaining exceptional customer relations. Expertly managed financial and banking processes and developed and implemented strategic process improvements and business procedures. Compiled critical data to highlight key metrics and identify trends, processed weekly orders, and ensured timely management and delivery.
Education
High School Diploma -
Cuyahoga Valley Christian Academy
Skills
- Program Development
- Process Improvement
- Financial Planning
- Management
- Critical Thinking
- Organization
- Work Planning and Organization
- Microsoft Office Suite
- Data Entry
- CRM Systems
- HIPAA compliance
- Data entry proficiency
- Appointment scheduling
- Self motivation
Timeline
Patient Registration Specialist
Akron Children's Hospital
09.2022 - 08.2026
Managing Partner
Trip Consultants North LLC
01.2014 - 01.2020
Owner
CS Home Services
01.2010 - 01.2021
High School Diploma -
Cuyahoga Valley Christian Academy