Christy Galvan

• Multi- Product Sales agent for Auto, Home, Dwelling fire and special lines products.

• Build relationships with customers to meet their needs.

• Multi-task and have great time management skills.

• Provide world class customer service experience to build rapport.

• Listen, Empathize and find a solution to cater to customer’s expectations.

• Streak of top sales for 8 months.

• Mentor team by utilizing tools available LMS, KMS, and screenshots of processes to secure buy-in.

• Teach and develop skills to new hires to help provide confidence and tools necessary to meet goals.

• Started as a customer service rep
• Made inbound and outbound calls (Collection experience)
• Promoted in 6 months to assistant manager
• Promoted from assistant to manager in 3 months
• After 8 months as manager was promoted to district manager
• Submit loan applications / present counter offers and declines
• Close loans once approved
• Now, I oversee 4 stores, train and develop 14 employees, and 4 store managers
• Perform Quality and Assurance visits within district and surrounding districts in Region
• Ensured all stores were compliant with Federal Regulations in lending, conduct monthly audits, hire high performing individuals, develop employee development plans
• Grew a 100 thousand dollar district to a 500 thousand dollar district within the first 6 months
• Reformed all stores to be compliant with all company policy and procedures
• Promoted and developed 2 new Store Managers
• Organization/Time-Management skills learned using Outlook and planners
• Emotional Intelligence boosted and taught to store managers and assistant store managers
• Hiring and Terminating employees
• District Employee Morale highly ranked within company, added 2 new positions within the district
• Day-To-Day Travel and Planning
• Conduct internal audits to ensure policy and procedure is being implemented
• Deescalate customer issues or concerns
• Teach and develop skills to provide World Class Customer Service
• Conduct inbound and outbound calls
• Collection call experience

• Started off as an associate and was promoted in 3 months to assistant manager
• Train and developed 5 customer service agents
• Processed loan applications and closed loans
• Grew Sales department from $100,000 to $500,000 in 3 months
• Conduct daily inbound and outbound calls
• Collection experience

• Helped customers with billing issues or concerns
• Multitasking / organization skills
• Inbound calls
• Deescalated issues