Danika Vitela-Aguero
Albuquerque,NM
Summary
Dynamic development professional with a proven track record of enhancing office process efficiency and integrating educational technology. Recognized for exceptional communication and problem-solving skills, driving successful project outcomes and innovative instructional strategies. Expertise in employee training fosters an adaptable learning environment that supports organizational goals.
Overview
10
10
years of professional experience
Work History
Support Claims Processor
Progressive Casualty Insurance
11.2022 - Current
- Manages incoming mail deliveries by USPS, UPS, and FedEx.
- Aided in essential tasks for completion of claims in multiple regions.
- Utilized various websites and applications to achieve daily tasks.
- Managed inventory of office supplies efficiently.
- Supported customers with required paperwork to finalize claims promptly.
- Facilitated interdepartmental communication via claim documentation and virtual meetings.
- Prepared conference room for various departmental meetings.
- Conducted training sessions to introduce new staff to office flow.
- Verified claim data correctness in preparation for processing.
- Maintained accurate records of all processed claims in accordance with departmental requirements.
Intermediate Supervisor
Vitalant Blood Donation Center
Albuquerque, New Mexico
08.2022 - 11.2022
- Distribute workloads tailored to individual efficiency.
- Conduct daily quality control checks to maintain equipment functionality.
- Ensured smooth donor flow to enhance customer service.
- Coordinate interdepartmental updates on daily blood product progress.
- Inspired employees to excel in their roles.
- Ensures staff compliance with Standard Operating Procedures.
- Supports staff and manages donor flow processes.
- Maintained accuracy in blood processing, testing, and storage procedures.
- Addressed customer concerns promptly while ensuring top-notch service.
Donor Care Specialist 3
Vitalant Blood Donation Center
Albuquerque, New Mexico
07.2014 - 11.2022
- Addressed inquiries and concerns of both prospective and existing donors.
- Ensured safety and quality of community blood supply.
- Adherent to Standard Operating Procedures outlined by FDA, AABB, and health care organizations.
- Safeguard sensitive information while confirming donor suitability.
- Conducted phlebotomy procedures to collect various blood components.
- Supervising multiple donor interactions concurrently, always upholding an enthusiastic environment.
- Processed blood products for community distribution in New Mexico.
- Cultivated relationships with donors and colleagues to foster a welcoming environment.
- Collaborated with neighboring medical practices to arrange therapeutic phlebotomy for patients.
Education
Associates of Arts degree - pre-health sciences
Central New Mexico Community College
12.2020
Associates of applied science - intergraded studies
Central New Mexico Community College
05.2015
Skills
- Strong Client Relationship Management
- Empathetic Communication
- Effective Planning Skills
- Enthusiastic Learner
- Adapts quickly
- Proficient in Spanish
- Solid Understanding of Technical Tools and Equipment
- Health Science Education Knowledge
- Task prioritization
Degreescertificates
- Associates of Arts Degree in Pre-Health Sciences, Central New Mexico Community College, 12/01/20, Probability and Statistics, Introduction to Computers, Computing for Business
- Associates of Applied Science in Integrated Studies, Central New Mexico Community College, 05/01/15, Introduction to Sociology, Interpersonal Communication, Introductory Microeconomics, Introduction to Business
- State of New Mexico Notary Public, National Notary Association, 12/22/22, 12/22/26
Timeline
Support Claims Processor
Progressive Casualty Insurance
11.2022 - Current
Intermediate Supervisor
Vitalant Blood Donation Center
08.2022 - 11.2022
Donor Care Specialist 3
Vitalant Blood Donation Center
07.2014 - 11.2022
Associates of Arts degree - pre-health sciences
Central New Mexico Community College
Associates of applied science - intergraded studies
Central New Mexico Community College