Summary
Overview
Work History
Education
Skills
Timeline
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Kari Anhorn

Cottage Grove,MN

Summary

Experienced Title, Closing and mortgage professional with a proven track record of achieving branch strategic and financial objectives by overseeing the entire life cycle of efficient settlement processes. Adept at developing strong internal and external customer relationships, including offshore teams, managing budgets, and leading high-performing teams with integrity and leading from the heart.

Extensive experience in the homebuilding industry, with a passion for driving results, fostering collaboration amongst all departments and creating a positive, rewarding work environment.

Seeking a long-term opportunity with an organization that aligns with my values, where I can make a meaningful impact while continuing to learn and grow.

Overview

19
19
years of professional experience

Work History

Title and Closing Branch Manager

PGP Title/Pulte Group
11.2016 - Current
  • Led the branch and regional area to contribute $13 million in pre-tax revenue while achieving consistent year-over-year growth in production and financial results.
  • Developed and maintained strong client relationships, ensuring customer satisfaction and repeat business.
  • Oversaw closing and settlement processes, ensuring compliance with industry regulations and company standards.
  • Managed branch budgets, identifying cost-saving opportunities while maintaining operational excellence.
  • Mentored and developed staff, fostering a culture of collaboration, professional growth, and high performance.
  • Implemented process improvements to enhance efficiency, reduce errors, and streamline operations.
  • Partnered with cross-functional teams, including sales and construction, to align closing processes with business objectives.
  • Demonstrated strategic thinking and leveraged innovation to propel business growth and achieve operational excellence.
  • implemented Compliance and Quality Assurance processes that were rolled out by several branches throughout the organization
  • Often served as one of the most senior branch managers and offered advice, solutions and development opportunities to less tenured employees.

Escrow Servicing Manager

Ditech Financial
01.2010 - 11.2016
  • Oversaw a team of 25 Escrow Servicing Representatives responsible for the management of all core responsibilities related to escrow operations, specifically overseeing property tax payments and timely completion of Escrow Analysis under TRID guidelines.
  • In addition, I also served as a primary business leader responsible for oversight and point of escalation of a large offshore Team in India as a offshoot from the role I held as Project Manager (see Business Analyst Role)
  • Ongoing training and cross-training existing for onshore and offshore employees to maximize team agility and performance and monitoring established KPIs outlined in service level agreement.
  • Developed and maintained relationships with multiple vendors serving as a primary contact point for communications and monitoring performance in alignment with established operating agreement.

Senior Project Manager

Ditech Financial
04.2006 - 01.2010
  • Primary Project for time within this role was dedicated to partnering with functional business area to determine business need to establish a offshore relationship with a service provider
  • Scope of work (SoW), including milestones, priorities, expected outcomes and deliverable timelines established and a product deliverable roadmap established
  • Partnered with all stakeholders from onshore and offshore teams with an Agile Methodology to establish onboarding and knowledge transfer ensuring offshore team members were quickly able to be productive and integrate into the team.
  • Presented regular status reports to Offshore Development Team and Executive Leadership, providing insights into progress made toward achieving key milestones.
  • Identified a local Business Expert as person ultimately responsible for working with myself and offshore team prior to official rollout and for several months thereafter.
  • Adapted quickly to unexpected challenges or obstacles encountered during project execution, devising creative solutions without compromising objectives.

Education

Associate of Science -

University of Phoenix
Phoenix, AZ

Skills

  • Branch Operations Leadership and passion for creating a motivated, trusting team atmosphere
  • Strong knowledge of Title and Mortgage Industry regulations and practices
  • Expertise in Delivering Outstanding Customer Experiences
  • Strong Client Relationship Management
  • Strong Time and Project Management experience
  • Strong work ethic and dedication to excellence
  • Dedication to Collaborative Client Relationships
  • Extensive experience with Compliance and Quality Assurance programs
  • Results-Oriented Strategic Planner and embracer of innovation
  • Excellent time management skills
  • Promote Team Collaboration Across Departments, including offshore team collaborations
  • Feel strongly about personal continuous improvement and professional development
  • Proponent for strong onboarding and ongoing development opportunities for teams I lead
  • Naturally curious and detail oriented
  • Experience as a long time member of close-knit Executive Operational Team

Timeline

Title and Closing Branch Manager

PGP Title/Pulte Group
11.2016 - Current

Escrow Servicing Manager

Ditech Financial
01.2010 - 11.2016

Senior Project Manager

Ditech Financial
04.2006 - 01.2010

Associate of Science -

University of Phoenix
Kari Anhorn