Christyna Brantley
US
Summary
Dedicated medical assistant with two years of experience, recently obtaining registered medical assistant status in response to professional demands.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Insurance Company
- Address customer needs through calls and emails, enhancing satisfaction and retention.
- Resolve customer issues promptly, improving response time and service quality.
- Communicate effectively with clients, ensuring clarity and understanding.
- Assist customers with inquiries, fostering trust and loyalty.
- Manage customer interactions, contributing to a positive company reputation.
Medical Assistant
Wee Care Pediatrics
10.2023 - Current
- Assisted healthcare providers with patient examinations and procedures, ensuring comfort and support.
- Maintained accurate patient records using electronic health record (EHR) systems to streamline information access.
- Coordinated appointment scheduling, optimizing patient flow and reducing wait times.
- Administered medications and vaccinations as directed by physicians, adhering to safety protocols.
Childcare Provider
All American learning academy
06.2021 - 01.2024
- Ensure children’s hygiene and safety through regular diaper changes and sanitization.
- Design engaging activities for older children, fostering creativity and learning.
- Prepare balanced meals to support children’s healthy growth and development.
Medical Assistant Intern
Kelsey-Seybold
08.2023 - 10.2023
- Assisted with patient intake and scheduling, ensuring efficient workflow.
- Performed routine clinical tasks, including taking vital signs and preparing examination rooms.
- Supported healthcare providers by documenting patient histories and updating electronic health records.
- Educated patients on treatment plans and medication instructions to improve compliance.
- Collaborated with medical staff to maintain a clean and organized work environment.
- Participated in training sessions to enhance knowledge of medical procedures and protocols.
- Engaged in active communication with patients to address inquiries and concerns promptly.
- Contributed to inventory management by tracking medical supplies and equipment usage.
- Prepared examination rooms for patient visits, ensuring cleanliness and availability of necessary supplies.
- Obtained client medical history, medication information, symptoms, and allergies.
- Improved patient outcomes by accurately recording vital signs and communicating findings to the medical team.
- Safeguarded confidential patient information through strict adherence to HIPAA regulations in all communications and documentation processes.
- Collected histories, vitals, and current complaints via patient interviews.
- Supported optimal patient care by performing diagnostic tests under supervision, such as EKGs, phlebotomy, and point-of-care testing.
- Created and prepared patient charts accurately for clinics and medical professionals.
- Welcomed patients and inquired about wellbeing since last treatment.
- Streamlined check-in process by verifying patient information and promptly updating electronic health records.
- Enhanced patient satisfaction by efficiently managing administrative tasks such as scheduling appointments and maintaining medical records.
Education
Medical Assistant - Medical Assistant
The College of Health Care Professions
TXHigh School Diploma -
Klein Cain
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Payment processing
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
- Time management
- Dependable and responsible
- Computer skills
- Verbal communication
Certification
Registered medical assistant
Timeline
Medical Assistant
Wee Care Pediatrics
10.2023 - Current
Medical Assistant Intern
Kelsey-Seybold
08.2023 - 10.2023
Childcare Provider
All American learning academy
06.2021 - 01.2024
Customer Service Representative
Insurance Company
Medical Assistant - Medical Assistant
The College of Health Care Professions
High School Diploma -
Klein Cain