Chrsity Poole
Calhoun,GA
Summary
Dynamic General Manager at Center Lane Auto Sales with proven leadership in operations management and team development. Enhanced budget accuracy through financial forecasting and improved recovery rates with effective collection strategies. Skilled in problem resolution and fostering strong customer relations, driving significant improvements in organizational performance.
Diligent with solid background in managing daily operations and driving team performance. Successfully led various projects, ensuring seamless execution and improved operational efficiency. Demonstrated strategic planning and effective communication skills.
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Customer-oriented General Manager with 10 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
22
22
years of professional experience
Work History
General Manager
Center Lane Auto Sales
Calhoun, GA
08.2022 - Current
- Assisted in managing daily operations to ensure smooth workflow and customer satisfaction.
- Supported strategic planning efforts by gathering and analyzing market data for informed decision-making.
- Coordinated team activities to enhance communication and collaboration across departments.
- Contributed to budget preparation processes, ensuring alignment with organizational goals.
- Developed training materials to onboard new staff effectively and promote best practices.
- Developed and implemented financial forecasting models to enhance budget accuracy.
- Analyzed monthly financial statements, identifying trends and variances for management reports.
- Reviewed documentation and identified financial discrepancies where applicable.
- Developed and implemented effective collection strategies to improve recovery rates.
- Oversaw daily operations of collections team, ensuring compliance with regulatory requirements.
- Conducted training sessions for staff on best practices in collections and customer communication.
- Mentored junior staff members, fostering a culture of continuous improvement and professional development.
- Researched accounts and completed due diligence to resolve collection problems.
- Oversaw daily posting of payments to customer accounts.
- Generated and mailed updated statements monthly and processed demand letters.
- Monitored accounts receivable aging and worked with various areas to address business needs.
CNA
In Home Care
Calhoun, GA
01.2004 - 03.2015
- Provided compassionate patient care, assisting with daily living activities and monitoring vital signs.
- Collaborated with nursing staff to develop individualized care plans based on patient needs.
- Educated patients and families on health management and safety protocols for improved recovery.
- Documented patient progress and communicated changes to healthcare team for timely interventions.
- Implemented infection control procedures, ensuring compliance with health regulations and standards.
- Trained new CNAs in techniques for effective patient care and workplace safety practices.
- Managed inventory of medical supplies, ensuring availability for optimal patient care services.
- Participated in quality improvement initiatives, contributing to enhanced patient outcomes and satisfaction levels.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Reduced patient stress levels through effective communication and active listening skills.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Developed and implemented health programs to enhance patient outcomes and community wellness.
- Monitored compliance with healthcare regulations to ensure quality standards were consistently met.
- Oversaw budgeting processes, ensuring effective use of resources in program development and implementation.
Education
High School Diploma -
Gordon Central
Calhoun Ga 05-2003
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Team leadership
- Staff management
- Customer relations
- Training and development
- Relationship building
- Staff training
- Staff training/development
- Inventory control
- Customer relationship management
- Staff supervision
- Goal setting
- Employee scheduling
- Verbal and written communication
- Staff training and development
- Administrative skills
- Staff development
- Client relations
- Schedule management
- Staff motivation
- Customer retention
- Performance improvement
- Process improvements
- Deadline oriented
- Employee development
- Vendor relationships
- Consistently meet goals
- Facility management
- Project management
- Staffing
- Performance evaluations
- Workflow planning
- Expense control
- Interpersonal skills
- Business development
- Purchasing and planning
- Project planning
- Business administration
- Organizational development
- Sales expertise
- Cost reductions
- Marketing
- Financial administration
- Account management
- Data review
Accomplishments
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Supervised team of 15 staff members.
Timeline
General Manager
Center Lane Auto Sales
08.2022 - Current
CNA
In Home Care
01.2004 - 03.2015
High School Diploma -
Gordon Central