Chrysa Downes
Amazon.com Services LLC
Stayton
1
Certification
7
years of professional experience
Results-driven Process Assistant skilled in optimizing operational efficiency and managing tasks effectively. Strong collaboration and adaptability facilitate success in fast-paced environments. Expertise in time management and communication ensures projects align with organizational goals.
Work History
Vendor Return PG
9 Months- Facilitated effective scheduling of pickups to optimize supply chain operations and interdepartmental collaboration.
- Analyzed existing processes and introduced improvements to enhance departmental satisfaction metrics.
- Organized and led performance review sessions with associates, fostering a culture of accountability and supporting alignment with company objectives.
- Managed cross-functional teams to achieve the processing of 83,000 units in just four days, optimizing resource allocation.
- Provided assistance in addressing inquiries and enhancing process improvements for shuttle selection and placement.
- Established and maintained consistent teams to drive project success and operational efficiency.
- Consistently met and exceeded company-defined benchmarks, enhancing overall operational efficiency.
- Collaborated on departmental realignment efforts to ensure adherence to network standards.
- Implemented solutions that enhanced operational efficiency and effectively decreased WOW/DOD metrics.
- Developed and issued network tickets targeting the reduction of stagnant numbers in rodeo data.
- Cultivated a diverse and inclusive team atmosphere to promote engagement and productivity.
- Provided guidance on SOP/SW processes to optimize workflows in various departments.
Process Assistant
2 Years 7 Months- Optimized support services by eliminating redundant assistance and personally taking on greater responsibilities, resulting in a rise in support hours from 85% to 115%.
- Leveraged Quirosity training to optimize operations, aiming to decrease defects per million opportunities by 10%.
- Enhanced operational efficiency by collaborating with pick pack team to ensure seamless unit flow.
- Managed completion tracking processes to maintain compliance with network protocols and enhance operational efficiency.
- Minimized guided coaching duration by facilitating associate development and overcoming barriers to success.
- Engaged with SIOC project manager to ensure comprehensive understanding of SIOC guidelines.
- Participated in collaborative sync meetings to strategize and refine quarterly objectives.
- Utilized network Slack channels to connect with peers and streamline standard work methodologies.
- Engaged with ISS PA to enhance skills in processing tickets for items lacking scannable codes.
- Deployed tuggers to facilitate the exclusive movement of CPT cages, ensuring accurate packing operations.
- Engaged with central flow stakeholders to confirm adherence to established expectations.
- Monitored and reported headcount and attrition metrics each quarter to inform workforce planning.
- Engaged with central flow departments to synchronize operational objectives, maintaining alignment with established expectations.
- Cultivated a supportive atmosphere among team members to strengthen morale and promote unity.
- Orchestrated cross-training sessions to enhance team knowledge across diverse areas.
- Implemented training sessions for new team members on operational procedures, reinforcing commitment to efficiency and safety compliance.
- Assessed operational workflows to identify inefficiencies, driving the implementation of solutions that boosted overall productivity.
- Orchestrated interdepartmental communication initiatives to foster collaboration and minimize response delays.
- Developed streamlined documentation processes to facilitate team access to essential operational guidelines and best practices.
Vendor Return & Customer Return Process Assistant
1 Year 6 Months- Managed vendor relationships to ensure timely product delivery and compliance with quality standards.
- Analyzed department performance data to identify areas for improvement and enhance processing metrics.
- Led cross-functional teams in implementing process improvements, resulting in increased operational efficiency.
- Provided information to assist customers and assisted customers with item selection and location.
- Implemented an efficient vendor management system that streamlined operations and reduced associate process workload.
- Increased profitability by identifying and eliminating inefficiencies in the management of associates and process.
- Streamlined workflow processes to enhance operational efficiency across multiple departments.
- Analyzed process metrics to identify areas for improvement and implement corrective actions.
- Evaluated performance data to recommend enhancements that drive productivity and service excellence.
- Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
- Diagnosed and addressed issues process issues to drive optimal workflow and business growth.
COVID Process Assistant
4 Months- Analyzed performance metrics to identify trends and recommend solutions for continuous improvement initiatives.
- Ensured compliance with safety regulations by conducting thorough audits and addressing potential areas that needed social distance signage promptly.
- Conducted root cause analysis for recurring issues, leading to targeted corrective actions that effectively resolved problems.
- Facilitated knowledge sharing among team members, fostering a culture of collaboration and innovation.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Implemented standard operating procedures that increased compliance and reduced errors in daily operations.
OB Ship Dock Process Assistant
6 Months- Provided guidance and support to a team of 100 associates to enhance performance during high-volume times.
- Engaged with Amazon Associates to uncover opportunities for cost savings and improved operational efficiency.
- Streamlined operational processes to enhance productivity and reduce errors in workflow management.
- Contributed to successful quarterly planning through active participation in outbound flow meetings. Enabled staff readiness by providing comprehensive job training. Promoted a culture of safety and accountability by defining individual performance expectations.
- Coordinated logistics projects focused on enhancing operational performance, successfully reaching 64% units per hour.
- Assisted in processing ROC to streamline ad hoc trailer request workflows.
- Coordinated loading activities, verifying all trailers were prepared for prompt departure.
Fulfillment Associate
1 Year 2 Months- Completed comprehensive training in TDR SD ambassador and JAM clearing to enhance operational efficiency.
- Facilitated sort line operations to maintain seamless workflow.
- Attained SD PG status within first month to bolster team effectiveness and collaboration.
- Supported executive operations in PA capacity within PG role from October 2019 through 2020.
- Verified that cages were securely closed and positioned correctly by assigned trailer doors for optimal workflow.
- Conducted systematic gathering and categorization of non-conforming items to maintain quality standards in the ship dock department.
Education
Bachelor of Science - Business/Management, Project Management
Bachelor of Science - Medicine/Health/Nursing
Skills
Transportation coordination
Inventory oversight
Operational streamlining
Process improvement methodology
Health and safety compliance
Risk mitigation strategies
Oversee team integration
Coordinate a multidisciplinary team
Team reorganization strategies
Skilled in Microsoft Office applications
Stakeholder engagement
Customer engagement
Operational sustainability initiatives
Conflict resolution skills
Comprehensive business planning
Accomplishments
- Supervised team of 110 staff members.
- Achieved donating 200k items from vendor returns through the manual donation program by identifying correct product with accuracy and efficiency.
- Reached 83,000 processed units from vendor returns in four days
- Increased TPH 20% using SOP/SW to increase pack flow
Certification
- Six Sigma Training
- October 2022
Timeline
Vendor Return PG
Amazon.com Services LLC
11.2025 - CurrentRead More
Process Assistant
Amazon.com Services LLC
02.2023 - 09.2025Read More
Vendor Return & Customer Return Process Assistant
Amazon.com Services LLC
08.2021 - 02.2023Read More
COVID Process Assistant
Amazon.com Services LLC
04.2021 - 08.2021Read More
OB Ship Dock Process Assistant
Amazon.com Services LLC
10.2020 - 04.2021Read More
Fulfillment Associate
Amazon.com Services LLC
08.2019 - 10.2020Read More
Southern New Hampshire University
Bachelor of Science from Business/Management, Project Management
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Linn-Benton Community College
Bachelor of Science from Medicine/Health/Nursing
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