Chrysalias Tenequer
New Laguna
Summary
Retail management professional with solid track record in optimizing store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining collaborative work environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Laguna Development Corporation
Casa Blanca, NM
03.2025 - Current
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members to enhance customer service skills and product knowledge.
- Analyzed sales trends to develop strategies that improved inventory management and sales performance.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Assisted in interviewing, hiring, and training staff and equipped to comply with company policies and procedures.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Ensured compliance with health and safety regulations, maintaining a clean and safe shopping environment for customers.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
Grocery Manager/Inventory Audit Control Clerk
Dancing Eagle Supermarket
Casa Blanca, NM
01.2018 - 03.2025
- Coordinates with departments to identify needs of business objectives.
- Assist Store Manager with coaching and discipline of all employees on a timely manner. Managed more than 30 employees at a time.
- Assist in customer complaints, respond and act upon to ensure customer satisfaction.
- Comply with LDC policies and procedures not only for self for store personnel as well.
- Prevent loss and theft of merchandise by maintaining inventory counts, product availability, and replenishing products.
- Managed daily operations, ensuring optimal inventory levels and product availability.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
Customer Service Rep./Customer Service Manager
Walmart
Grants, NM
06.2014 - 05.2018
- Provided exceptional customer service, resolving inquiries and complaints efficiently.
- Assisted customers with product selection, enhancing overall shopping experience.
- Monitored inventory levels, ensuring stock availability for optimal sales performance.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Managed timely and effective replacement of damaged or missing products.
Retail Clerk/ Players Club Representative
Route 66 Travel Center/Dancing Eagle Casino
Casa Blanca, NM
12.2010 - 05.2014
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Enhanced customer satisfaction by providing efficient and friendly service at the checkout.
- Helped customers complete purchases, locate items, and join reward programs.
- Ensured accurate cash handling procedures were followed during transactions, minimizing errors and discrepancies.
- Developed strong relationships with customers by delivering exceptional service and addressing their needs efficiently.
- Supported overall store operations, performing tasks such as pricing items, cleaning, and organizing displays as necessary.
Education
Diploma -
Laguna Acoma Jr./Sr. High School
05-2010
Skills
- Stocking/Organization
- POS systems operations
- Hiring and training
- Work Planning and Prioritization
- Inventory Control
- Cash handling
- Payroll administration and timekeeping
- Time management
- Customer service and engagement
- Team leadership
- Vendor management
- Budgeting and cost control
Certification
IHS Food Handlers Certified
Timeline
Assistant Store Manager
Laguna Development Corporation
03.2025 - Current
Grocery Manager/Inventory Audit Control Clerk
Dancing Eagle Supermarket
01.2018 - 03.2025
Customer Service Rep./Customer Service Manager
Walmart
06.2014 - 05.2018
Retail Clerk/ Players Club Representative
Route 66 Travel Center/Dancing Eagle Casino
12.2010 - 05.2014
Diploma -
Laguna Acoma Jr./Sr. High School