chrysanthi neophytou
Bay City,United States
Summary
Dynamic sales professional with a proven track record at Skyweb, excelling in client relations and customer assistance. Skilled in technical support and sales training, I enhanced customer satisfaction by addressing concerns promptly and expanding the client base through effective prospecting. Committed to delivering tailored solutions and fostering strong relationships.
Overview
18
18
years of professional experience
Work History
Server
Kawkawlin Restaurant
06.2025 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen team to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area throughout shifts.
- Handled customer inquiries and resolved issues efficiently to enhance satisfaction.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Sales Agent
Skyweb
02.2022 - 04.2025
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of Type products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Met existing customers to review current services and expand sales opportunities.
Server
Kawkawlin Restaurant
11.2019 - 12.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Manager
Nikos Diner
08.2008 - 08.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Open and closing of restaurant and cash drawer
- Made schedule for all employees
Education
High School Diploma - General Studies
Rosemead High
Rosemead, CA06.1989
Skills
- Client relations
- Customer assistance
- Sales training
- Technical support
- Call control
Timeline
Server
Kawkawlin Restaurant
06.2025 - Current
Sales Agent
Skyweb
02.2022 - 04.2025
Server
Kawkawlin Restaurant
11.2019 - 12.2021
Manager
Nikos Diner
08.2008 - 08.2018
High School Diploma - General Studies
Rosemead High