Summary
Overview
Work History
Education
Skills
Languages
Timeline
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HAZELYN ESGUERRA

College Point,USA

Summary

Dynamic server with extensive experience at Kamasu, recognized for exceptional guest engagement and precise order management. Demonstrates strong capabilities in active listening and personalized service, significantly boosting customer satisfaction. Proficient in point of sale systems and adept at resolving complaints, ensuring memorable dining experiences while maintaining strict adherence to safety and food handling standards.

Overview

9
9
years of professional experience

Work History

Server

Kamasu
New York
01.2024 - Current
  • Waiting tables
  • Using restaurant equipment
  • Restocking food supplies
  • Using point of sales systems

Server

Kissaki
Columbus
09.2023 - Current
  • Processed credit card transactions, gift cards and cash payments
  • Demonstrated hospitality and customer service while greeting tables
  • Listened to guest needs and responded promptly for personalized service
  • Entered orders into the computer system to coordinate with kitchen staff
  • Delivered food and beverages promptly to customers

Server

Salute Revolving Sushi
Flushing
08.2023 - 09.2023
  • Satisfied customers with fast, friendly food service
  • Maintained service station with commonly requested drinks and items
  • Supported hostess, food delivery and bussing team members with diverse needs
  • Restocked stations and completed side work on time

Server

Max's Restaurant
Queens
05.2022 - 09.2023
  • Memorized menu additions, changes, and limited offerings and answered questions regarding dietary restrictions and nutrition information
  • Adhered to all safety, sanitization, and food handling guidelines and regulations
  • Offers information on new menu items, seasonal and daily specials, and pairings

Front Desk Agent

Natura Treescape Resort
Wisconsin Dells, Wisconsin
07.2021 - 05.2022
  • Managed smooth check-outs, discussing charges, collecting payments, and issuing statements
  • Maintained data security and confidentiality, interacting with guests diplomatically to safeguard personal information shared at check-in and check-out
  • Assisted guests with entertainment desires by recommending establishments, setting up reservations

Customer Service Representative

Mt Olympus Water and Theme Park
Wisconsin Dells, Wisconsin
09.2016 - 06.2021
  • Answered customer questions about policies and procedures with a friendly and knowledgeable approach
  • Delivered fast and friendly service to handle questions and service complaints
  • Maximized satisfaction by anticipating needs and consistently offering expert support
  • Managed customer calls efficiently in a fast-paced call center environment

Sales Representative

Mt Olympus Water and Theme Park
Wisconsin Dells, Wisconsin
09.2016 - 06.2021
  • Maximized customer satisfaction by quickly responding to any concern or request
  • Overcome objections with effective product demonstrations and persuasive communication skills
  • Determine customers' needs based on sales calls

Cashier

Mcdonald's
Wisconsin Dells, Wisconsin
05.2016 - 08.2016
  • Maintained clean, organized, and well-stocked checkout areas with regular attention to displays
  • Balanced cash drawer at beginning and end of each shift, investigating and resolving any discrepancies

Education

Bachelor of Science (B.S.) - Hotel and Restaurant Management

University of the Assumption
San Fernando, Pampanga, Philippines
03.2016

Skills

  • Client Relations
  • Food Safety Compliance
  • Sales Techniques
  • Seating Coordination
  • Effective Listening
  • Team Training Initiatives
  • Dining Table Coordination
  • Menu Knowledge
  • Point of Sale System
  • Point Of Sale Operations
  • Efficient Refund Processing
  • Customer Engagement
  • Attention to Detail in Order Processing
  • Supportive Demeanor
  • Efficient Cash Transactions
  • Customer Complaint Management
  • Computer Proficiency
  • Customer Relations

Languages

  • Filipino/Tagalog, Native
  • English, Fluent
  • Kapampangan, Native

Timeline

Server

Kamasu
01.2024 - Current

Server

Kissaki
09.2023 - Current

Server

Salute Revolving Sushi
08.2023 - 09.2023

Server

Max's Restaurant
05.2022 - 09.2023

Front Desk Agent

Natura Treescape Resort
07.2021 - 05.2022

Customer Service Representative

Mt Olympus Water and Theme Park
09.2016 - 06.2021

Sales Representative

Mt Olympus Water and Theme Park
09.2016 - 06.2021

Cashier

Mcdonald's
05.2016 - 08.2016

Bachelor of Science (B.S.) - Hotel and Restaurant Management

University of the Assumption

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HAZELYN ESGUERRA