Jose De Jesus Cervantes
Milwaukee,WI
Summary
Dependable person successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Take on new challenges and opportunities for growth through utilization of bilingual.
Overview
27
27
years of professional experience
Work History
Server
La Fuente Mexican Restaurant
06.1999 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Property Manager
Park Plaza Apartments
03.2004 - 06.2009
- Responsible for the management of 168 unit apartment complex.
- Greet prospective residents and determine their needs and preferences before showing them model apartments.
- Process all lease applications and verifications and secure lease agreements from qualified persons and address the needs of the current residents.
- Completed final move-out walk-throughs with tenants to identify required repairs.
Assistant Teacher
Kagel Elementary School
09.1997 - 04.2002
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved students' analytical skills by introducing state-of-the-art computer program technologies.
- Provided additional mentoring based on student evaluations.
- Evaluated students' understanding of course material through examinations and in-depth essay writing.
- Supervised recess, lunch and daily student intake and dismissal.
Education
Diploma - Tourism And Travel
MATC
07.1994
High School Diploma -
MATC
Milwaukee, WI06.1990
Skills
- Items promotion
- Reliable and Responsible
- Tableside Service
- Food spoilage prevention
- Table setting knowledge
- Food Safety Standards
- Client Relations
- Customer Relations
Timeline
Property Manager
Park Plaza Apartments
03.2004 - 06.2009
Server
La Fuente Mexican Restaurant
06.1999 - Current
Assistant Teacher
Kagel Elementary School
09.1997 - 04.2002
Diploma - Tourism And Travel
MATC
High School Diploma -
MATC
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