MONIQUE MURPHY
ALBUQUERQUE
Summary
Motivated Food Server skilled in building loyal customer following by greeting guests, recalling names of repeat customers, and consistently providing excellent dining experience. Menu expert, adept at helping guests make selections based on food preferences. Diligent server bringing history of success in different restaurant environments. Works quickly to take orders, deliver food, and manage tables. Competent in staying ahead of table needs and maximizing sales with smooth upselling of drinks and desserts.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
24
24
years of professional experience
Work History
Server
Hibachi One
ALBUQUERQUE
04.2016 - Current
- Monitored tables and expertly handled requests, kept drinks refilled, and offered additional items such as desserts
- Used POS system to accurately input orders and process payments
- Kept hostess team informed of table progression and availability
- Engaged customers in friendly conversation to boost satisfaction and loyalty to restaurant
- Greeted guests promptly, shared daily specials, and collected drink orders to offer superior service
- Controlled the flow of food from the kitchen to the dining table
- Upheld high sanitation and safety standards while delivering and serving food
- Assisted guests with making menu choices
- Took orders, made drinks, and cleaned tables after the guests' departures
- Restocked stations regularly to help team stay efficient and meet customers' needs
- Handled as many as [Number] tables at once with high service quality
- Entered orders, delivered food and beverages, and processed payments.
Server
Little Anitas
ALBUQUERQUE
02.2010 - 02.2014
- Greeted guests promptly, shared daily specials, and collected drink orders to offer superior service
- Balanced trays with care to successfully deliver large volumes of food quickly
- MM
- Assisted guests with making menu choices
- Used POS system to accurately input orders and process payments
- Monitored tables and expertly handled requests, kept drinks refilled, and offered additional items such as desserts
- Handled as many as 6 tables at once with high service quality
- Fostered fun atmosphere and family-style work environment
- Gained familiarity with menu ingredients and cooking processes to respond to customer inquiries
- Trained new servers in restaurant procedures and customer service standards
- Entered orders, delivered food and beverages, and processed payments
- Greeted all guests with smile and friendly greeting
- Took orders, made drinks, and cleaned tables after the guests' departures.
Care Aide
Ds personal care
ALBUQUERQUE
02.2009 - 02.2013
- Provided companionship throughout day, engaging clients in conversation and activities
- Transported clients to doctor's offices and grocery stores
- Observed self-administration of medications to adhere to medication regimen
- Conferred with multidisciplinary team to deliver optimal care for each client based on individual factors like physical abilities and specific limitations
- Cooked healthy, balanced meals and snacks to meet the individual client's dietary needs
- Helped clients learn how to take care of themselves by working with their disabilities to find new ways of completing common tasks
- Advised clients on proper self-care, personal hygiene and other important topics affecting their personal wellbeing
- Cleaned and organized living spaces to provide each person with the best environment for health and wellness
- Managed the client's daily living needs such as shopping, organizing medicines and transporting them to their medical appointments
- Followed agency policy and procedures in administering care to clients
- Performed routine housekeeping, including making beds, doing dishes, and sweeping
- Dining room server and cocktail server, Sadie's of New Mexico
Server
Sadies of NM
ALBUQUERQUE
10.2005 - 02.2010
- Maintained current menu knowledge to help guests make selections
- Checked on tables frequently to keep drinks topped off and handle any customer requests
- Monitored alcohol service and consistently complied with requirements to control liability and protect guests
- Used slow periods effectively to get ahead of sidework and be prepared for rush times
- Used POS system to enter, track, and close tickets
- Fostered fun atmosphere and family-style work environment
- Entered orders, delivered food and beverages, and processed payments
- Engaged customers in friendly conversation to boost satisfaction and loyalty to restaurant.
Hostess // Server
El Pinto
05.2002 - 10.2005
- Assisted bartender with managing deliveries to customers in different sections
- Restocked stations regularly to help team stay efficient and meet customers' needs
- Suggested menu choices such as daily specials and appetizers to increase sales and meet upsell targets
- Upheld high sanitation and safety standards while delivering and serving food
- Greeted all guests with smile and friendly greeting
- .
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Handled money transactions accurately while following company procedures for handling cash payments.
Education
High School Diploma -
Gallup High School
Some College (No Degree) - Pre req.
CNM
ALBUQUERQUE, NMSkills
- Liquor and wine service Menu memorization
- Food handling Safe alcohol service
- High-volume dining Specials promotion
- Recommend menu items Dish preparation
- Table Setting
- Guest Engagement
- Safe Food Handling
- Beverage Preparation
- Table Bussing
- Special Dietary Requirements
- Cash Handling
- Positive and Professional
- Sales Techniques
- Food Station Setup
- Item Promotion
- POS Operation
- Sales Expertise
- Order Accuracy
Timeline
Server
Hibachi One
04.2016 - Current
Server
Little Anitas
02.2010 - 02.2014
Care Aide
Ds personal care
02.2009 - 02.2013
Server
Sadies of NM
10.2005 - 02.2010
Hostess // Server
El Pinto
05.2002 - 10.2005
High School Diploma -
Gallup High School
Some College (No Degree) - Pre req.
CNM