Sol Hart
West Haven,CT
Summary
Hardworking and reliable bartender/server focused on going above and beyond to support team and serve customers. Trained in TIPS & food safety and offering top-notch customer service abilities. Motivated to continue to learn and grow as an industry professional. I look forward with engaging with a new menu and expanding my knowledge on all things food and beverage.
Overview
9
9
years of professional experience
Work History
Server
Geronimo Southwest Bar and Grill
New Haven, CT
01.2023 - Current
- Took food and beverage orders with high level of accuracy.
- Handled multiple tables simultaneously with high service quality.
- Memorized menu items, recipes and daily specials to answer questions and make recommendation to customers.
- Assisted guests with making menu choices and took note of special requests.
- Monitored tables to identify opportunities for add-ons and ensure guest satisfaction.
- Offered guests dietary and allergy information to match special requirements.
- Used POS system to accurately input orders and process payments.
- Entered orders and processed payments using till system.
- Completed opening and closing checklists according to set standards.
- Followed alcohol awareness procedures to prevent guest intoxication.
Server
The Owl Shop
New Haven, CT
12.2024 - 04.2026
- Verified legal drinking age of patrons through stringent ID checks.
- Maintained updated knowledge of cocktail, wine and beer menus and memorized all in-house recipes.
- Greeted bar patrons, provided menus, and efficiently recorded drink and food orders to enhance customer experience.
- Trained new bartenders in customer service, bar equipment safety and drink preparation techniques.
- Addressed customer questions regarding menu items and remade incorrect drinks.
- Developed new cocktail and specialty drink recipes using seasonal ingredients and garnishes.
- Supported servers by preparing alcoholic and non-alcoholic drinks for table customers.
- Measured and mixed ingredients to prepare standard and specialty cocktails for customers.
Barista/Shift Supervisor
Scratch Baking LLC
Milford, CT
07.2021 - 01.2022
- Monitored employee performance, providing targeted feedback to enhance team effectiveness.
- Supervised customer transaction processing, checking accuracy to minimize delays and verified payment failures with customers to resolve pending transaction issues.
- Trained and oriented new employees to cafe policies, procedures and standards, verifying acclimation to normal and peak demands.
- Trained and oriented new employees to café policies, procedures and standards, verifying acclimation to normal and peak demands.
- Supervised customer transactions, ensuring accuracy to reduce delays and resolving payment issues efficiently.
Shift Leader
Five Guys
Amity, CT
03.2019 - 01.2020
- Managed operations during shift, with total awareness of activities of employees and customers.
- Delegated tasks, communicated expectations and directed workflows to improve performance.
- Motivated team to deliver quality service while promoting an energetic and collaborative environment.
- Led team operations during supervisor absence.
- Evaluated customer needs and provided complementary services to enhance loyalty.
- Reduced health risks and service challenges with strong attention to quality control and safe food-handling practices.
- Maintained safe, welcoming environment for guests and staff through monitoring and enforcing health and sanitation standards.
- Performed or delegated opening and closing tasks in alignment with checklists.
Server/ Host/ Expo
Olive Garden
Orange, CT
11.2017 - 06.2019
- Initiated friendly conversations with customers to enhance their dining experience. in friendly conversation to boost satisfaction and restaurant loyalty.
- Recorded food and beverage orders accurately to ensure customer satisfaction., made drinks and provided refills for guests.
- Took food and beverage orders with high level of accuracy.
- Took orders, made drinks and provided refills for guests.
- Assisted guests with making menu choices and took note of special requests.
- Promoted specials, desserts, appetizers, and high-profit beverages to drive up meal totals.
- Welcomed all guests with a smile to create a positive first impression. with smile and friendly welcome.
- Memorized menu items, recipes and daily specials to answer questions and make recommendation to customers.
- Handled multiple tables simultaneously with high service quality.
- Communicated with kitchen staff regarding patient requests and questions.
- Controlled flow of food from kitchen to dining room to meet time targets.
- Used POS system to accurately input orders and process payments.
- Promoted daily specials, desserts, and high-profit beverages, effectively increasing overall meal totals.
- Provided guests with dietary and allergy information.
- Checked with customers to assess satisfaction and promptly addressed any concerns.
- Inquired with customers about their dining experience to ensure satisfaction. to determine satisfaction and quickly rectify issues.
- Followed alcohol awareness procedures to prevent guest intoxication.
Education
High School Diploma -
West Haven High School
West Haven, CTSkills
- Quality control
- Liquor and wine service
- Menu memorization
- Table resetting
- Table setting
- Suggestive selling
- Order management
- Specials promotion
- Supply restocking
- Hostess support
- High-volume dining
- Process payments
- Safe alcohol service
- Upselling
- Recommend menu items
- Bus tables
- Food handling
- Customer service
- Food safety
- Manage cash register
- Train employees
- Customer relationship-building
- Front of house operations
- Multitasking
- Teamwork
- Prioritization
- Order accuracy
- POS operation
- Customer engagement
- Conflict resolution
- Workflow management
- Communication skills
- Time management
- Attention to detail
- Sales promotion
- Exceptional customer service
- Cash handling
- Positive and professional
- Memory retention
- Sales techniques
- Team member support
Timeline
Server
The Owl Shop
12.2024 - 04.2026
Server
Geronimo Southwest Bar and Grill
01.2023 - Current
Barista/Shift Supervisor
Scratch Baking LLC
07.2021 - 01.2022
Shift Leader
Five Guys
03.2019 - 01.2020
Server/ Host/ Expo
Olive Garden
11.2017 - 06.2019
High School Diploma -
West Haven High School