Danielle Hamilton

• Provide the perfect service experience for restaurant patrons
• Ensure the guest feels important and welcome in the restaurant
• Adhere to timing standards for products and service
• Present menu, answer questions, and make menu recommendations
• Serve customers in an accommodating manner
• Must know all food liquor, beer, wine, and retail offered
• Pre-bus tables; maintain table cleanliness, bus tables, remove dirty plates
• Must follow all cash handling policies and procedures
• Report to property on time and in proper uniform
• Process payments of food and drink orders with the cash register
• Coordinate with kitchen staff to deliver accurate food orders

• Developed and implemented training programs to enhance employee performance and compliance.
• Facilitated onboarding processes for new hires, promoting a smooth integration into company culture.
• Monitored and evaluated training outcomes.

Provided coaching and mentoring to employees.

• Performed venipuncture and capillary collection procedures with high accuracy.
• Addressed questions and concerns to educate patients on collection process and procedures.
• Supported quality assurance efforts by diligently documenting all relevant information during the collection process, ensuring accurate test results for patients and providers alike.
• Monitored patients for adverse reactions post-venipuncture, ready to provide immediate care if needed.
• Identified veins suitable for venipuncture with precision, minimizing discomfort for patients.
• Participated in cross-training initiatives, bolstering the overall skill set of the team and promoting a collaborative work environment.
• Contributed to the development of phlebotomy training materials, enhancing the skillset of new employees and improving overall team performance.
• Participated in quality assurance and competency assessment initiatives.