Gabriela Moncada
Fort Worth,TX
Summary
Adept at multitasking and exceptional customer service, I excelled at Olive Garden by enhancing guest experiences and maintaining high hygiene standards. Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. I bring a unique blend of healthcare and hospitality expertise. My proactive approach and continuous learning mindset drive quality and efficiency in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Olive Garden
06.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
Shelf Stocker
Savers Cost Plus
01.2021 - 05.2022
- Checked and pulled defective or expired products from shelves.
- Answered customer questions and provided detailed product information.
- Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.
- Expedited restocking process during peak hours to maintain a well-stocked sales floor for customers'' convenience.
- Provided excellent customer service, addressing concerns and facilitating positive interactions on the sales floor.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Performed inventory control, such as counting, and stocking merchandise.
Education
High School Diploma -
Everman High School
Everman, TX05.2023
Skills
- Strong Work Ethic
- Cash Handling
- Exceptional customer service
- Guest Engagement
- Continuous learning mindset
- Quality Control
- Attention to Detail and Consistency
- Proper Labeling Techniques
- Data Entry
- Venipuncture Expertise
- Geriatric phlebotomy
- Medical Terminology Familiarity
- Infection control standards
- Patient Safety
- Health Education
- Needle disposal safety
- Capillary puncture proficiency
- Sample and specimen collection
- Blood collection techniques
- Venipuncture
Certification
- PT - Phlebotomy Technician
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
Olive Garden
06.2023 - Current
Shelf Stocker
Savers Cost Plus
01.2021 - 05.2022
High School Diploma -
Everman High School
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