Chryschelle Collins

• Oversees daily store operations.
• Manages staff
• Ensured customer satisfaction.
• Maintains inventory.
• Handled administrative tasks.
• Implement company policies, and work to achieve sales goals.

• Answered customer inquiries and provided accurate information regarding products and services.
• Tracked orders from start to finish to ensure timely delivery of goods or services.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
• Identified opportunities for upselling additional products or services based on customer needs.
• Maintained detailed records of customer interactions, transactions and comments for future reference.
• Answered customer inquiries via phone, email, and chat.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

• Explained technical concepts, and how to use customers' Apple devices, and manage software efficiently.
• Demonstrated empathy towards customers while resolving their issues or answering questions via online chat support system.

• Maintained Apple’s high standards for customer satisfaction.

• Provide clear, concise, and professional communication.

• Escalate complex issues to higher-level support teams when necessary.

• Document customer interactions and solutions in internal systems.