Chryshelle Wooten
PHOENIX,AZ
Summary
Experienced Customer Service Dispatcher skilled in coordinating services and routing in high-pressure settings. Delivered effective communication while resolving inquiries, enhancing customer satisfaction. Strong multi-tasking and prioritization capabilities ensure efficiency in fast-paced environments.
Overview
14
14
years of professional experience
Work History
CUSTOMER SERVICE/DISPATCH
Cemex
Phoenix, AZ
07.2023 - 02.2026
- Dispatched ready-mix deliveries for Cemex customers while coordinating plant schedules for optimal service.
- Supported logistics by coordinating transportation schedules and ensuring timely deliveries., optimizing schedules for timely shipments.
- Managed orders to enhance customer loyalty and satisfaction.
- Processed customer orders and entered dispatch details into Cemex systems.
- Resolved service issues and relayed updates to customers and internal teams.
- Resolved billing and pricing inquiries to provide seamless customer experiences.
- Coordinate with production to align deliveries, enhancing efficiency.
- Supported drivers with directions, pickup times, and delivery instructions.
CUSTOMER CARE ASSOCIATE II
MagellanRx
10.2017 - 06.2022
- Managed 50+ daily customer inquiries via email and phone, achieving prompt issue resolution.
- Met and exceeded call handling targets, maintaining high customer satisfaction.
- Communicated clearly and efficiently, enhancing team collaboration and customer experience.
- Leveraged multiple computer systems to verify information and enhance process efficiency.
- Facilitated clear communication, strengthening team collaboration and improving customer experience.
CUSTOMER SERVICE REPRESENTATIVE
MagellanRX
10.2014 - 01.2017
- Addressed client inquiries, processed claims, and resolved issues to enhance customer satisfaction.
- Assisted MagellanRX members with pharmacy benefit questions and coverage details.
- Handled inbound calls about prescriptions, claims, and prior authorization support.
- Documented customer interactions in MagellanRX service systems and case notes.
CLAIMS SPECIALIST
Catamaran (Aerotek)
11.2013 - 08.2014
- Handled inbound pharmacy and member calls, resolving claims to ensure member satisfaction.
- Addressed benefit inquiries, achieving low average handle and after-call work times.
- Resolved issues promptly, improving call resolution rates.
- Resolved issues promptly, increasing call resolution rates.
CUSTOMER SERVICE SPECIALIST
Humana RightSourceRX
10.2011 - 09.2013
- Processed medication orders, resolving claim issues to ensure timely access for members.
- Facilitated cross-departmental collaboration, improving clarity and accuracy in reporting.
- Advised on claims processing, enhancing accuracy and member satisfaction through effective communication.
Education
Central High School
Phoenix, ArizonaSkills
- Citrix, Argus, AS400, FirstRx, Firstrax, Excel, Word, Outlook, Multitasking, Customer Service, Communication
- Dispatch coordination
- Order processing
- Order management
- Order entry
Timeline
CUSTOMER SERVICE/DISPATCH
Cemex
07.2023 - 02.2026
CUSTOMER CARE ASSOCIATE II
MagellanRx
10.2017 - 06.2022
CUSTOMER SERVICE REPRESENTATIVE
MagellanRX
10.2014 - 01.2017
CLAIMS SPECIALIST
Catamaran (Aerotek)
11.2013 - 08.2014
CUSTOMER SERVICE SPECIALIST
Humana RightSourceRX
10.2011 - 09.2013
Central High School