Chrysia Mayhue
Memphis
Summary
Experienced with implementing behavior intervention plans to support client development. Utilizes data collection and analysis to inform strategies and improve outcomes. Track record of effective communication with clients and team members to achieve therapeutic goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
ABC Behavior Therapy
Memphis, TN
03.2026 - Current
- Implemented individualized behavior intervention and skill acquisition programs under BCBA supervision.
- Collected and recorded behavioral data using CentralReach.
- Implemented reinforcement and prompting procedures according to behavior intervention plans.
- Collaborated with BCBAs and interdisciplinary team members to support client progress.
- Assisted with behavior reduction and skill development across multiple clients.
Patient Access Representative II
St. Francis Hospital
Memphis, TN
03.2025 - 03.2026
- Communicate with patients and families daily through phone calls, emails, and in-person interactions to provide information, resolve issues, and ensure smooth intake processes.
- Deliver exceptional customer service while reviewing and verifying patient documentation, including insurance and identification, to determine eligibility and maintain accurate records.
- Maintain accurate patient records in multiple systems, including Electronic Medical Records (EMR) and scheduling software.
- Collaborate with hospital departments such as Financial Services and Case Management to support patients and coordinate care.
Hospital Admissions Coordinator
Lakeside (UHS)
Memphis, TENNESSEE
09.2024 - 03.2026
- Coordinate and manage patient admissions by collecting and verifying necessary documentation, ensuring accuracy and compliance with facility policies.
- Serve as a primary point of contact for patients, families, and healthcare staff, providing clear communication and resolving inquiries via phone, email, and in-person.
- Maintain and update patient information accurately in electronic health records and admissions databases.
- Collaborate with multiple departments, including Financial Services and Clinical Teams, to facilitate seamless patient admission and care coordination.
Mental Health Technician
Lakeside (UHS)
Memphis, TENNESSEE
01.2024 - 03.2026
- Accurately document observations, patient interactions, and incidents in compliance with hospital policies and mental health regulations.
- Monitor patient behavior and provide direct support in a psychiatric setting, ensuring a safe and therapeutic environment at all times.
- Perform and document vital signs, including hourly checks when required, to assist in tracking patients' physical and mental health status.
- Transport patients safely to and from assigned units, ensuring adherence to safety protocols and providing supportive communication during transitions.
Customer Service Representative
Map Communications
Memphis, TN
05.2023 - 11.2023
- Actively listened to customers, handled questions and concerns quickly.
- Acted as first point of contact and set appointments for customers or patients.
- Responded to customer requests for products, services, and company information.
- Documented all customers and patients phone calls.
- Participated in team meetings and coaching sessions to stay informed.
Security Officer
Veterans Medical Center
Memphis, TN
11.2022 - 03.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Completed full building and grounds patrols to spot and investigate concerns.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
Education
Master of Science - Applied Behavior Analysis
Walden University
Minneapolis, MNBachelor of Arts (B.A.) - General Psychology
University of Memphis
Memphis, TN12.2023
Skills
- Excellent Customer Service
- Microsoft Word
- Excellent Attention to Detail
- Adaptability
- Client Support
- Community Engagement
- Case Management Support
- Organization
- Microsoft Excel
- Clerical Support
- Managing Multiple Tasks
- Excellent Interpersonal Abilities
- Problem Solving
- Team Collaboration
- Data Entry
- Building Rapport
Certification
Basic Life Support (American Heart Association)
Timeline
Registered Behavior Technician
ABC Behavior Therapy
03.2026 - Current
Patient Access Representative II
St. Francis Hospital
03.2025 - 03.2026
Hospital Admissions Coordinator
Lakeside (UHS)
09.2024 - 03.2026
Mental Health Technician
Lakeside (UHS)
01.2024 - 03.2026
Customer Service Representative
Map Communications
05.2023 - 11.2023
Security Officer
Veterans Medical Center
11.2022 - 03.2023
Bachelor of Arts (B.A.) - General Psychology
University of Memphis
Master of Science - Applied Behavior Analysis
Walden University