Driven leader with strong problem-solving and extensive customer service skills. Dedicated to providing highest level of service to clients. Organized and dependable successful ar managing multiple priorities with accuracy and positivity.
Overview
14
14
years of professional experience
Work History
Registered Behavior Technician
Butterfly Effects
08.2023 - Current
Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
Kept accurate records by documenting progress and adhering to prescribed behavior plan.
Used central reach to document patient information, progress notes, and treatment plans.
Educated parents and caregivers to apply appropriate behavior management techniques.
Delivered compassionate patient care, focusing on safety, comfort and emotional support.
Treated clients and families with respect and dignity.
Supported patient confidentiality in accordance with HIPAA regulations.
Bartender/ Manager
Chuggin Monk
12.2013 - Current
Customer Service
Responsible alcohol sales
Orders, making and receiving
Kept alcoholic beverages well-stocked and organized to meet expected demands
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders
Bartender/Server
Fred's Texas Cafe
10.2011 - 09.2016
Customer service
Food sales
Responsible alcohol sales
Used slow periods to restock supplies, ice, trays, and delivery bags
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer
Increased sales significantly by upselling higher-end products to customers
Lead esthetician
The Spa at the Village
10.2009 - 10.2011
Sales
Marketing
Customer Service
Booking
Leading esthetic team
Time management
Developed customized facial treatments for individual clients to address specific skin care needs
Assessed condition of clients' skin in order to make recommendations to improve skin quality
Explained benefits of skin care products to clients
Created repeat business by developing long-term relationships with regular customers
Recommended and performed microdermabrasion, peels and laser treatments
Education
RBT Certification - RBT
BACB Certification Board
Texas
10.2023
RBT Course - RBT
Relias Academy
Online
06.2023
Esthetician - Esthetics/skincare
Ogles Cosmetology School
Arlington, TX
2004
Some College (No Degree) - Education
Tarrant County College District
Fort Worth, TX
High School Diploma - undefined
Northwest Christian Academy
2000
Skills
Excellent customer service
Sales
Excellent in diffusing a stressful situation in a professional manner
Fast learner
Honest
Time management
Marketing
Excellent in working under high stress situations
Efficient worker
Ability to communicate with anyone in any situation professionally