Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Chrystabel Rosal

Jackson,NJ

Summary

Branch Manager dedicated to increasing branch revenue and deposits. Also highly involved with efficiency, streamlining procedures, and improving employee morale. Skilled in mentoring team members to deliver exceptional service through effective communication and positive performance feedback. Highly effective leader, planner, and problem-solver. Over 8 years of progressive supervisory experience.

Overview

10
10
years of professional experience

Work History

AVP Branch Manager

First Commerce Bank
09.2024 - Current
  • Successfully managed change within the organization, ensuring smooth transitions during periods of restructuring or process improvements.
  • Developed and maintained strong relationships with clients, resulting in increased business opportunities.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Collaborated with VPs in order to grow business partners through prospecting, attending events, and follow-up activities.
  • Oversaw talent acquisition efforts, selecting top candidates who contributed significantly to organizational success.
  • Enhanced team productivity by providing training and mentorship to junior staff members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

VP, Branch Manager

Provident Bank
07.2024 - 09.2024
  • Collaborated with senior management to develop strategic initiatives and long term goals.
  • Demonstrated proficient leadership skills to motivate employees and build competent teams.
  • Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
  • Identified opportunities to improve business process flows and productivity.
  • Created succession plans to provide continuity of operations during leadership transitions.

AVP Branch Operations Manager

Lakeland Bank/Provident Bank
03.2022 - 06.2024
  • Trained employees on proper procedures and strategies to improve productivity.
  • Assessed employee performance and developed improvement plans.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol.
  • Maintained scheduling for main branch to keep shifts appropriately staffed.
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Complied with regulatory guidelines and requirements.
  • Performed monthly compliance checks.
  • Maintained friendly and professional customer interactions.

Customer Service Supervisor

Farmers & Merchants Bank
03.2015 - 08.2018
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
  • Conducted interviews for hiring new CSRs and promotions
  • Coached employees through day-to-day work and complex problems.
  • Resolved account issues to build rapport and relationships with clients.

Education

MBA - Operations And Supply Management

Southern New Hampshire University
Hooksett, NH
06-2025

BBA - Marketing

Strayer University
Cherry Hill, NJ
06.2011

Skills

  • Detail Oriented
  • MS Word, Excel, Outlook, PowerPoint
  • Adaptability and flexibility
  • Time Management
  • Customer service-focused
  • Motivational personality
  • Outstanding interpersonal abilities
  • Crisis management
  • Staff Management
  • Due Diligence
  • Client relationship management
  • Operations management
  • Business development

Affiliations

  • Member of Jackson Township Zoning Board
  • Notary Republic

Timeline

AVP Branch Manager

First Commerce Bank
09.2024 - Current

VP, Branch Manager

Provident Bank
07.2024 - 09.2024

AVP Branch Operations Manager

Lakeland Bank/Provident Bank
03.2022 - 06.2024

Customer Service Supervisor

Farmers & Merchants Bank
03.2015 - 08.2018

MBA - Operations And Supply Management

Southern New Hampshire University

BBA - Marketing

Strayer University

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