Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

FRANKIE ENIS

STOCKTON

Summary

Knowledgeable Banking Center Manager with demonstrated record of success in driving improvements to diverse areas. Well-versed in managing compliance requirements, improving productivity and reducing costs. Looking for new growth-oriented position with a progressive company. Service-oriented, focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.

Overview

15
15
years of professional experience

Work History

AVP BRANCH MANAGER

PNC Bank
Sacramento, CA
05.2024 - Current
  • Conducted regular meetings with stakeholders to review performance against goals and objectives.
  • Identified potential risks associated with new projects or initiatives and developed mitigation plans accordingly.
  • Monitored financials including budgets, forecasts, and actuals, ensuring accuracy of information provided by subordinates.
  • Developed strategic plans to increase efficiency across all departments while reducing overall costs.
  • Provided leadership, direction, guidance, and support to team members on a daily basis.
  • Led weekly status meetings with project teams in order to track progress against milestones.

BUSINESS BANKING CENTER ASSISTANT MANAGER

PNC Bank
MANTECA
12.2022 - 05.2024
  • Assisted with the coordination of daily center operations, including scheduling and staffing.
  • Monitored customer service levels to ensure quality standards were met.
  • Provided support to staff members in resolving customer inquiries and complaints.
  • Developed and implemented strategies to increase customer satisfaction ratings.
  • Conducted regular performance reviews for all staff members.
  • Analyzed data to identify areas of improvement in operations or customer service.
  • Developed relationships with local businesses to expand outreach efforts.
  • Participated in recruitment activities such as interviewing candidates.
  • Supervised daily activities and performance of up to 6 regular employees.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.

Branch Relationship Banker

F&M Bank 1001 Superior Ave
LODI
11.2021 - 09.2022
  • Opened new accounts for customers; maintained account records in accordance with established protocols.
  • Cross-sold bank products such as credit cards, debit cards, investments and insurance plans to existing customers.
  • Developed strong relationships with customers by providing excellent customer service while building a loyal client base.
  • Conducted financial reviews for clients; identified opportunities to increase their financial stability through various services offered by the bank.

Relationship Manager

Bank of America
STOCKTON
03.2016 - 11.2021
  • Developed strategies to attract new customers while retaining existing ones.
  • Assessed customer requirements on an ongoing basis in order to provide tailored solutions.
  • Established strong client relationships to drive business development.
  • Achieved client loyalty through quality, productivity, service and proactive management.

Sales Service Advisor

BBVA Compass Bank
Stockton, CA
05.2014 - 03.2016

Assistant Branch Manager

Wells Fargo
Modesto
02.2011 - 03.2012

Business Banking Specialist

Wells Fargo
Pleasanton
10.2009 - 02.2011

Education

Associate of Arts - Criminal Justice

Park University
Malmstrom Air Force Base
09-2001

Skills

  • Employee Relations
  • Team Management
  • Sales Strategies
  • Sales proficiency
  • Operations Oversight
  • Staff Leadership
  • Staff hiring
  • Compliance Monitoring
  • Sales management
  • Staff Development

Accomplishments

  • Recognized Top 10% Nationally for sales in 2017 as a Relationship Manager
  • Served 6 years in the United States Air Force

Timeline

AVP BRANCH MANAGER

PNC Bank
05.2024 - Current

BUSINESS BANKING CENTER ASSISTANT MANAGER

PNC Bank
12.2022 - 05.2024

Branch Relationship Banker

F&M Bank 1001 Superior Ave
11.2021 - 09.2022

Relationship Manager

Bank of America
03.2016 - 11.2021

Sales Service Advisor

BBVA Compass Bank
05.2014 - 03.2016

Assistant Branch Manager

Wells Fargo
02.2011 - 03.2012

Business Banking Specialist

Wells Fargo
10.2009 - 02.2011

Associate of Arts - Criminal Justice

Park University

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FRANKIE ENIS