Chrystal Albor
Riverbank,CA
Summary
Personable and dedicated Manager with extensive experience in the Insurance industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
1
1
Certification
Work History
Office Manager
State Farm Insurance Verle Bartels Agency
Modesto
11.16-10 - Current
- Evaluated individual and team business performance and identified opportunities for improvement.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Provided administrative support to management team including preparing reports and presentations.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Coordinated with other departments to resolve complex issues related to claims processing.
- Advised customers on policy changes that may affect their coverage or benefits.
Public Relations Manager
Oak Valley Hospital District
08.18-09 - 11.15-11
- Designed and edited promotional publications.
- Developed and maintained company corporate image and identity using logos and signage.
- Developed creative ideas for engaging customers through interactive campaigns or contests.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Understood and followed oral and written directions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Associate of Science - Business Administration And Management
University of Phoenix
Tempe, AZ07.2021
High School Diploma -
Riverbank High School
Riverbank, CA05.2008
Skills
- Administrative Support
- Office Management
- Customer Relations
- Business Administration
Languages
Spanish
Professional
Certification
- Insurance Producer Property & Casualty
- Exceptional Customer Service Award 2022
Timeline
Office Manager
State Farm Insurance Verle Bartels Agency
11.16-10 - Current
Public Relations Manager
Oak Valley Hospital District
08.18-09 - 11.15-11
Associate of Science - Business Administration And Management
University of Phoenix
High School Diploma -
Riverbank High School
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