Crystal Diaz
Pierce City,MO
Summary
Dynamic professional with extensive experience in trust accounting at Equity Title of Nevada, excelling in compliance and financial accuracy. Proven ability in patient scheduling and compassionate customer service, ensuring optimal clinic workflow. Skilled in HIPAA compliance and complex problem-solving, fostering a supportive environment while enhancing operational efficiency.
Healthcare professional with proven background in clinical environments, delivering exceptional patient care and support. Known for strong team collaboration and adaptability, ensuring seamless integration into dynamic medical settings. Reliable and flexible, with focus on key skills such as patient interaction, medical documentation, and procedural support.
Overview
6
6
years of professional experience
Work History
Triage Medical Assistant
Desert Orthopedic Center
08.2023 - 09.2025
- Assisted in patient intake process, ensuring accurate collection of medical histories and insurance information.
- Managed appointment scheduling using electronic health record systems to optimize clinic workflow efficiency.
- Engaged with patients to explain procedures, addressing concerns to foster a supportive healthcare environment.
- Ensured proper handling of confidential information by maintaining strict compliance with HIPAA regulations and clinic privacy policies.
- Provided compassionate support to patients experiencing pain or distress while awaiting further medical attention.
Lead Scheduler
Las Vegas Neurology Center
10.2022 - 08.2023
- Coordinated with medical staff to ensure efficient allocation of resources and time.
- Implemented strategies to reduce appointment wait times through effective scheduling practices.
- Trained junior schedulers on best practices for managing complex schedules and patient inquiries.
- Analyzed scheduling data to identify trends and improve overall operational efficiency.
- Facilitated communication between departments to enhance coordination of patient care services.
Trust Accountant
Equity Title of Nevada
05.2022 - 10.2022
- Managed trust account reconciliations, ensuring accurate financial records and compliance with regulations.
- Processed incoming and outgoing transactions, maintaining meticulous documentation for audit readiness.
Accounting
Straightline Transport Nevada Inc
08.2020 - 05.2022
- Coordinated with clients to improve accounting, payroll and tax operations.
- Kept sales receipts and maintained accounting records.
- Utilized accounting software to track, monitor, and analyze outstanding accounts receivable balances.
Administrative Assistant
Helix
10.2019 - 02.2020
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Certified Clinical Medical Assistant - Certified Clinical Medical Assistant
National Healthcareer Association
Las Vegas, NV06.2025
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Compassionate
- Professionalism and ethics
- Insurance verification
- Maintaining confidentiality
- Appointment setting
- Complex Problem-solving
Timeline
Triage Medical Assistant
Desert Orthopedic Center
08.2023 - 09.2025
Lead Scheduler
Las Vegas Neurology Center
10.2022 - 08.2023
Trust Accountant
Equity Title of Nevada
05.2022 - 10.2022
Accounting
Straightline Transport Nevada Inc
08.2020 - 05.2022
Administrative Assistant
Helix
10.2019 - 02.2020
Certified Clinical Medical Assistant - Certified Clinical Medical Assistant
National Healthcareer Association
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