Chrystal Green
MuV
Millington,TN
8
years of professional experience
Dynamic professional with expertise in customer support and accounts payable, honed at MuV and Jam Lighting Distributors. Proficient in Microsoft Office Suite and adept at de-escalating complex complaints. Enhanced customer satisfaction by leveraging strong communication skills and attention to detail, achieving a 95% resolution rate. Skilled in invoicing and financial reporting.
Work History
Customer Service Representative
3 Years 6 Months- Resolved customer inquiries across phone, chat, and email while maintaining accurate case documentation.
- De-escalated complex complaints using active listening
- Guided customers through account updates, billing questions, and service issue resolution.
Server
8 Months- Took food and beverage orders accurately, relaying special requests to kitchen and bar staff.
- Delivered meals and drinks promptly, maintaining attentive table service throughout shifts.
- Processed payments through POS system, handling cash, card, and split checks efficiently.
- Recommended menu items and daily specials, supporting guest decisions with product knowledge.
- Monitored dining areas, refilled beverages, and cleared tables to maintain smooth service flow.
Customer Service Representative
4 Months- Provided primary customer support to internal and external customers in fast-paced environment.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Answered constant flow of customer calls with up to 7 calls in queue per minute.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Accounts Payable Clerk
1 Year 11 Months- Utilized talents and expertise to complete on-time and accurate monthly closing processes, journal entries and accruals.
- Maintained good working relationships with vendors and resolved disputes.
- Reported financial data and updated financial records in ledgers and journals.
- Generated accounts payable reports for management review to aid in financial and business decision making.
- Organized budget documentation and tracked expenses to maintain tight business controls.
- Maintained payable shared email inbox and digitized invoices for processing.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Paid vendors by monitoring discount opportunities and paid employees by receiving and verifying expense reports.
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Completed bi-weekly payroll for company employees, including calculating taxes, vacation and sick time.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Prepared vendor invoices and processed incoming payments.
Education
Skills
Sales
Food Preparation
Invoicing
Store Merchandising
Microsoft Office Suite Proficiency
Cleaning
Cash Handling
Guest Services
Cash Register Operation
Good Telephone Etiquette
Timeline
Server
Finn's Dockside Bar & Grill
01.2025 - 09.2025Read More
Customer Service Representative
MuV
02.2023 - 08.2026Read More
Customer Service Representative
Teleperformance
10.2020 - 02.2021Read More
Accounts Payable Clerk
Jam Lighting Distributors
08.2018 - 07.2020Read More
Q.S.C.D
Read More