Chrystal Isaac
Newport News,VA
Summary
CONTACT Devoted to helping patients living with mental illnesses adapt to residential/ day treatment environments. Provide physical, mental and emotional support to meet individual patient needs. Compassionate and dedicated with observant nature and excellent time management abilities. Personable and dedicated Cashier/Customer Service Representative with extensive experience in the retail industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating
Overview
19
19
years of professional experience
1
1
Certification
Work History
Community Service Associate I
Colonial Behavioral Health
Williamsbug , VA
06.2015 - 11.2021
- Improved patient outlook and daily living through compassionate care at a Day Support setting. Tracked and reported clients' progress based on observations and conversations. Facilitated best care by developing strong and trusting rapport with patient. Enhanced patient wellbeing by supporting participation in recreational activities. Supported and encouraged psychiatric patients to promote health and wellness. Fostered independence in disabled individuals while closely monitoring safety at all times. Maintained clean and well-organized environment to promote client happiness and safety. Documented client progress in charts and logbooks. Supervised medication administration, personal hygiene and other activities of daily living. Maintained strong proficiency in CPR, First Aid support to individuals in distress.
Front End Cashier
Uneek's Food Truck
Newport News, VA
12.2010 - 11.2013
- Greeted 100's of customers and responded to requests for information.
- Operated cash register, collected payments and provided accurate change. Helped customers find specific products, answered questions and offered product advice. Processed all sales transactions accurately and promptly to prevent long customer wait times. Resolved issues regarding customer complaints and escalated worsening concerns to Owner for remediation. Wrapped items and bagged purchases properly to prevent merchandise breakage. Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Patient Care Assistant
By Grace Home Care LLC
Hampton, VA
09.2012 - 05.2013
- Assisted over 5 elderly patients with daily personal hygiene such as bathing, dressing and grooming.
- Maintain musculoskeletal functions and increase strength. Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces. Taken and recorded patient temperature, pulse, respiration and blood pressure to monitor health statistics. Supervised medication administration, personal hygiene and other activities of daily living. Planned and prepared nutritious meals and snacks to meet special client diets such as diabetics.
Direct Support Professional
The Arc Of Virginia Peninsula
Hampton, VA
11.2007 - 11.2010
- Assisted 5 disabled women to support independence and well-being.
- Monitored progress and documented patient health status changes to keep care team updated.
- Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness. Helped clients with personal needs from exercise to bathing and personal grooming. Worked with patients and families to design meal, rehabilitation and other plans for long-term success. Liaised between doctors and patients about care plans, progress and changing health conditions. Oversaw and planned schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
- Administered medication as directed by physician.
- Changed bed linens, made bed and laundered soiled linens to keep patients' bed clean. Kept detailed records of daily progress notes. Helped transition patient between bed, wheelchair and automobile to provide safe mobility support. Maintained strong proficiency in CPR, First Aid support to individuals in distress.
- Led patient or group recreational activities for enhanced patient outcomes
Assistant Manager/Day Treatment Counselor
Developmental Disabilities Institute, DDI
Smithtown, NY
07.2003 - 05.2006
- Planned and prepared workflow schedules, delegating tasks for 9 member team. Organized schedules, workflows and shift coverage to meet expected business demands. Conducted employee training and development activities for direct care staff via formal training sessions and informal mentoring and role modeling. Ambulated individuals with safe and effective strategies around home, public and medical locations. Assisted with personal care needs of clients in private homes while supporting patient independence and well- being. Maintained strong proficiency in CPR, First Aid support to individuals in distress.
Cashier/Customer Service Associate
Old Navy
Huntington Station, NY
08.2003 - 02.2004
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy. Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit. Maintained accurate and attractive merchandise displays to maximize purchases. Engaged customers, found requested items and explained sales promotions to deliver pleasant shopping experiences. Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions. Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current. Followed all company policies, rules and procedures to promote company goals and maintain safety. Assisted in ringing up sales at registers and bagging merchandise. Helped customers by answering questions and locating merchandise
- Maintained inventory and store visual presentation to meet customer needs
- Resolved and de-escalated issues to address customer concerns.
Residential House Manager
Life Worc
Garden City, NY
12.1999 - 08.2002
- Provide ongoing protective oversight to people living in the residence
24/7 On-Call Accessibility - Responsible for scheduling, training of residential staff, supervising, personnel related issues and other tasks.
Provide assistance and instruction for each person in basic activities of daily living
Participate in the selection and evaluation of staff. - Complete staff performance evaluations
Participate as required at all IDT or Life Plan meetings. - Successfully complete the AMAP course and annual recertification
Ability to lift: general lifting is required (ie: laundry, groceries etc.) - Drive agency vehicles; demonstrate safe driving practices; participate in agency driver safety course
- Responsible for NYS Vehicle Inspection and all routine maintenance of agency vehicles
Conduct road tests with prospective and current employees on agency’s vehicle in accordance with Life’s WORC road test procedures. - Assist in maintaining an clean and safe environment including a weekly walk-throughs.
- Ensure for adherence to agency quality standards of operation; make decisions in conjunction with the Director of Residential Services that drive operational processes
Become skilled with agency software ( Microsoft, Outlook, Ultipro etc.) Assist people supported in planning, coordinating and attending community integration/inclusion activities within their homes and community. - Supervised residents preparing meals and handling chores and provided constructive feedback.
Education
Computer Science
August Martin High School
Jamaica, NYBusiness
Council For Airport Opportunity
Queens, New YorkSkills
- Planning
- People skills
- Customer service
- First Aid/CPR
- Multitasking
- Working collaboratively
- Training & Development
- Basic math
- Scheduling and Coordinating
- Leadership
Certification
First Aid/CPR
Patient Care Aide (PCA)
Timeline
Community Service Associate I
Colonial Behavioral Health
06.2015 - 11.2021
Patient Care Assistant
By Grace Home Care LLC
09.2012 - 05.2013
Front End Cashier
Uneek's Food Truck
12.2010 - 11.2013
Direct Support Professional
The Arc Of Virginia Peninsula
11.2007 - 11.2010
Cashier/Customer Service Associate
Old Navy
08.2003 - 02.2004
Assistant Manager/Day Treatment Counselor
Developmental Disabilities Institute, DDI
07.2003 - 05.2006
Residential House Manager
Life Worc
12.1999 - 08.2002
Computer Science
August Martin High School
Business
Council For Airport Opportunity
First Aid/CPR
Patient Care Aide (PCA)
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