Rikki-Lynn Fletcher
Hartfield,VA
Summary
Compassionate case manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best services, resources, and courses of action to benefit client needs. Looking for new role to support, mentor and encourage co-workers to improve skills and provide support to individuals with disabilities.
Overview
7
7
years of professional experience
Work History
DD CASE MANAGER II
COLONIAL BEHAVIORAL HEALTH
WILLIAMSBURG
01.2022 - Current
- Developed ISPs, completed state required assessments (VIDES, RAT)
- Maintained in compliance per DBHDS/DMAS regulations (ECM and 90 day visits)
- Assisted with mentoring new case managers
- Communicated effectively and maintain positive relationships with families, individuals, and providers
- Provided support/advice for coworkers with difficult cases, service authorizations, ISP/Outcomes development
- Complete time sensitive tasks, ensuring quarterlies, documentation and billing are completed monthly
- Completed CBH Leadership Academy 2024.
SERVICE FACILITATOR
ACCESS CHILD & FAMILY CARE
HAMPTON
01.2021 - 01.2022
- Onboard families to become paid (assisted with application process, training aids, and updated company system)
- Assisted, supported with payroll questions, budgeting shift hours, and filling out tax forms
- Developed and maintained Individual Support Plans that ensured accurate and the most up to date requirements mandated by DBHDS and DMAS
- Managed and scheduled 94 cases monthly to remain within DMAS regulations
- Maintained flexible in terms of scheduling and commitments
- Utilized a strong working knowledge of HIPAA Privacy and Security rules.
DOCUMENTATION SPECIALIST
VERSABILITY RESOURCES
GLOUCESTER
01.2019 - 01.2020
- Trained and developed documentation skills for Direct Support Professionals
- Completed and maintained records related to employment ability
- Communicated vital information to team members
- Coordinated appointments between calendars
- Utilized state websites, maintained service records from multiple funding services that required certain regulations, polices and requirements at the state level
- Completed all required documentation ensuring updated, distributed, and signed by relevant parties and filed (electronic/paper) as required by company procedure and regulations
- Ongoing training to maintain knowledge of current best practices, procedures and regulations.
SUPPORT COORDINATOR
MPNN COMMUNITY SERVICES BOARD
SALUDA
01.2017 - 01.2019
- Monitored, Assessed, Coordinated, and Advocated services for individuals with intellectual and developmental disabilities
- Adhered to state regulations and laws
- Coordinated meetings between multiple parties
- Communicated effective information
- Ensured filing of documents were completed by company and state policies
- Completed multiple audit reviews
- Submitted filing in timely manner.
Education
B.S. Psychology -
College of William & Mary
01.2017
Associate Degree (General Edu. Transfer) -
Rappahannock Community College
01.2015
Skills
- Analytical and organizational skills
- Great written and oral communication
- Documentation And Reporting
- Case Management Tracking
- Conflict Resolution
- Case Needs Assessment
- Problem-Solving
- Documentation proficiency
- Client Advocacy
References
- Carrie Emmith- Colleague (978) 420-2372
- Daniel Moore-Colleague (757) 292-8795
- Kawanda Huggins- Colleague (757) 920-0511
- Andrea Taylor- Colleague (757) 320-6531
Timeline
DD CASE MANAGER II
COLONIAL BEHAVIORAL HEALTH
01.2022 - Current
SERVICE FACILITATOR
ACCESS CHILD & FAMILY CARE
01.2021 - 01.2022
DOCUMENTATION SPECIALIST
VERSABILITY RESOURCES
01.2019 - 01.2020
SUPPORT COORDINATOR
MPNN COMMUNITY SERVICES BOARD
01.2017 - 01.2019
B.S. Psychology -
College of William & Mary
Associate Degree (General Edu. Transfer) -
Rappahannock Community College
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