Chrystal Merrell

Results driven Asset Protection professional with proven success in reducing shrink, conducting investigations and developing high performing teams. Serves as the Market Investigator, leading investigations into theft, fraud and operational losses while partnering with store leadership to improve safety and profitability.

• Conducted comprehensive investigations related to internal and external theft, fraud and asset protection concerns across the market.
• Trained and mentored newly hired Asset Protection associates, ensuring compliance with company policies, investigative procedures and loss prevention best practices.
• Exceed performance expectations by achieving over 600 documented case entries in 1 year, demonstrating strong attention to detail , investigative accuracy and case management skills.
• Successfully executed 50 apprehension/stops within 1 year, contributing to significant shrink reduction and asset recovery efforts.
• Collaborated with leadership to identify operational needs and business opportunities, resulting in the successful creation and approval of a 2nd Asset Protection associate position to strengthen coverage and improve loss prevention results.
• Utilized surveillance, reporting systems and investigative techniques to identify trends, mitigate risks and support prosecution efforts when appropriate.
• Fostered strong partnerships with store management and associates to promote a culture of safety, accountability and loss prevention awareness.

Dedicated customer service professional with experience handling financial transactions, maintaining account accuracy and delivering exceptional member and customer support. Skilled in processing a high volume of banking transactions while ensuring compliance with policies and providing a positive customer experience.

• Processed daily financial transactions including deposits, withdrawals, transfers and loan payments with accuracy and efficiency.
• Provided outstanding customer service by assisting customers with account inquiries, banking products and transaction related questions.
• Ensured customer satisfaction by promptly addressing concerns, resolving issues and identifying appropriate solutions to meet customer needs.
• Maintained strict adherence to banking regulations, security procedures and cash handling policies.
• Balanced cash drawers and verified transaction accuracy while minimizing discrepancies.
• Built positive customer relationships through professional communication, problem solving and personalized service.
• Assisted customers with account maintenance and educated them on available banking services and products.
• Collaborated with team members to support branch operations and achieve service excellence goals.

Results oriented management professional with experience leading teams, overseeing daily store operations and driving profitability. Proven ability to manage staff, maintain inventory accuracy, ensure exceptional customer service and support business objectives through effective operational leadership.

• Supervised and managed a team of up to 7 associates, providing coaching, scheduling support and performance guidance to ensure operational success.
• Oversaw daily store operations, including cash handling, register management, opening and closing procedures and cust service standards.
• Processed and reconciled daily deposits while maintaining accuracy and compliance with company financial policies.
• Managed inventory levels through merchandise receiving, stock replenishments, cycle counts and inventory control procedures.
• Coordinated and unloaded weekly truck shipments, ensuring timely processing and organization of merchandise.
• Monitored and analyzed profit and loss statements to identify opportunity for improving sales performance, reducing expenses and increasing profitability.
• Maintained consistent communication with the District Manager regarding store performance, operational updates, staffing needs and business objectives.
• Participated in leadership meetings to review company initiatives, performance metrics, operational goals and strategic planning.
• Fostered a positive work environment focused on teamwork, accountability, customer satisfaction and achievement of company goals.