Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Chrystal Pray

Grand Blanc

Summary

Dynamic sales supervisor with a proven track record at Harbor Freight, excelling in team leadership and effective communication. Recognized for enhancing customer relations and driving sales growth through innovative merchandising strategies. Adept at problem-solving and fostering a collaborative environment, empowering staff to achieve operational excellence.

Overview

24
24
years of professional experience

Work History

Supervisor - Sales

Harbor Freight
Burton
05.2024 - Current
  • Utilized POS systems and inventory management software to streamline operations and improve accuracy.
  • Dealt with customer complaints and rectified product and service issues.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Managed daily operations such as opening and closing the store, balancing registers at end of day.
  • Contributed to merchandising ideas at team meetings to increase sales.
  • Enabled consistent sales by empowering front-line staff with tools to successfully promote products.
  • Oversaw daily cash handling procedures, ensuring accuracy in transactions and deposits.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Sales Supervisor

Kohl's Department Stores
06.2007 - 05.2024
  • Provide direction and supervise associates to support a sales driving culture.
  • Engage and connect with customers by providing excellent customer service.
  • Inform customers on current merchandise assortment, store promotions and events.
  • Monitor inventory levels and collaborate with merchandising teams to ensure accurate product placement.
  • Manage a team of 50+ associates, providing training, guidance, and performance evaluations to ensure top-notch customer service and operational efficiency.
  • Collaborate with store management and cross-functional teams to develop and implement promotional campaigns and special events.

Sales Associate

Bed, Bath and Beyond
10.2001 - 06.2007
  • Demonstrated strong product knowledge by consistently achieving and exceeding sales targets.
  • Built and maintained relationships with customers to understand their needs and provide exceptional service.
  • Utilized excellent communication and negotiation skills to successfully upsell and cross-sell products.
  • Collaborated with team members to create and implement strategies to drive sales growth.

Education

High School Diploma - General Studies

Bentley High School
Burton, MI
05.2003

Skills

  • Effective communication
  • Active listening
  • Problem solving
  • Adaptability
  • Conflict resolution
  • Time management
  • Willingness to Learn
  • Team leadership

Volunteer Experience

Kohl's Volunteer Program, 06/01/07, 01/01/24, Volunteer time to non-profit organizations around Genesee County and surrounding areas.

Timeline

Supervisor - Sales

Harbor Freight
05.2024 - Current

Sales Supervisor

Kohl's Department Stores
06.2007 - 05.2024

Sales Associate

Bed, Bath and Beyond
10.2001 - 06.2007

High School Diploma - General Studies

Bentley High School

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