Seasoned professional with 19 years of leadership experience seeking a Management position. Proven track record includes enhancing operational efficiency, supervising teams, and driving sales growth as Assistant Manager at Hardees and Krystals. Excels in employee training, performance management, and delivering exceptional customer service.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Lead Cook
Golden Living Nursing Home
04.2013 - 05.2016
Efficiently handled high-volume orders while maintaining superior food quality through precise execution of cooking methods.
Maintained a high standard of food quality by consistently reviewing dishes for taste, presentation, and adherence to established guidelines.
Took over line positions in event of emergency.
Enhanced kitchen efficiency by streamlining cooking processes and implementing time-saving techniques.
Supervised line cooks to monitor food safety and order accuracy.
Maintained well-stocked stations with supplies and spices for maximum productivity.
Reduced food waste by closely monitoring inventory levels and developing creative recipes to utilize surplus ingredients.
Taught kitchen staff safety protocols and restaurant standards.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Assistant Manager
Hardees
05.2009 - 03.2013
Enhanced operational efficiency and customer satisfaction, leading to an increase in annual sales through strategic rapport building and service excellence.
Streamlined financial, scheduling, and inventory processes, improving productivity and supporting informed decision-making with comprehensive monthly reports.
Developed and managed a 25-member team, focusing on high service standards and efficient task delegation, while overseeing recruitment and performance management to maintain a high-caliber workforce.
Assistant Manager
Krystals
03.2001 - 11.2007
Enforced operational standards by implementing company policies and procedures, resulting in enhanced departmental performance and compliance.
Analyzed sales reports and conducted inventory audits, leading to improved sales strategies and inventory accuracy.
Delivered customer service by assisting with purchases, locating products, and facilitating rewards program sign-ups, contributing to a positive shopping experience.
Cashier
Burger King
02.1996 - 03.1999
Facilitated customer transactions and addressed inquiries, ensuring a seamless checkout experience.
Collaborated with team members to enhance customer service, resulting in increased participation in the store's rewards program.