Summary
Skills
Work History
Education
Overview
OfficeManager

Chrystal Threeton

Freeport,TX

Summary

Results-driven customer service professional with 30 years of experience delivering exceptional client support in fast-paced environments. Proven ability to manage confidential information, multitask effectively, meet strict deadlines, and work both independently and collaboratively. Recognized for strong organizational skills, clear communication across all levels of management, and a positive, solutions-oriented approach. Committed to efficiency, continuous learning, and providing high-quality service that supports organizational success.

Skills

  • Customer relations
  • Scheduling
  • Contract negotiations
  • Administrative support
  • Customer service
  • Staff training
  • Performance improvement
  • Conflict management
  • Organizational skills
  • Information protection
  • Inventory control
  • Policy implementation
  • Workforce management

Work History

Office Manager

Smart Info Tech LTD
Freeport, TX
11.2025 - Current
  • Manage supervisor itinerary and appointments and streamlined scheduling procedures.
  • Oversees appointment scheduling and itinerary coordination for 15+ clients and personnel.
  • Proofread and edited documents for accuracy and grammar.
  • Open and properly distributed incoming mail to promote quicker response to client inquiries.
  • Perform wide-ranging administrative, financial and IT service-related functions.
  • Assist internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Handle incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Update and maintained confidential databases and records.
  • Offer diverse services to career professionals through handling errands, overseeing mail, organizing hotel arrangements, and facilitating transportation.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.

Kitchen/ General Manager

The Deli by J Blaze
Freeport, TX
02.2024 - 10.2025
  • Played a key role in launching and opening a new restaurant, assisting with operational setup and workflow development.
  • Controlled inventory, ordered supplies, and negotiated with vendors to manage food costs.
  • Managed cash handling, budgeting, and daily financial reporting.
  • Assisted with menu planning pricing strategies, and promotional efforts.
  • Built team culture in a fast-paced startup environment.
  • Oversaw daily front and back of house operations to ensure efficient service and quality standards.
  • Drove customer satisfaction through hands on leadership and quality control.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.

Manager/Employee Training Coordinator

Texas Roadhouse Restaurant
Lake Jackson, TX
01.2015 - 01.2024
  • Led coached, and motivated front of house staff (50 plus employees) to maintain company service standards.
  • Handled cash management, deposits, and POS reconciliation.
  • Conducted pre shift meetings to communicate goals, promotions and performance expectations.
  • Assisted in hiring, onboarding, and conducting training classes to ensure policies, procedures and product knowledge.
  • Managed shift scheduling, labor costs, and team productivity to meet performance goals.
  • Collaborated with Kitchen manager to ensure smooth service execution.
  • Ensured all team members understood and upheld brand standards and guest experience.

Bartender

PAPPADEAUX SEAFOOD KITCHEN
Houston, Texas
03.2011 - 11.2013
  • Building rapport with customers and informing them of products offered and servicing their needs while dining.
  • Training new hires while educating them about Pappas policies procedures and company mission.
  • Coaching peers on current updates regarding new products and changes to menu and other products provided seasonally by Pappas Restaurants.
  • Processing check-outs for wait staff to prepare for daily deposits.
  • Received several awards including Rookie of the Quarter and Pappas Pride twice in 2011.

Sales Representative

RELIANT ENERGY
Houston, Texas
01.2010 - 01.2011
  • Obtaining client information and processing credit check to enroll in services.
  • Reviewing rates and educating clients on options that best suit their situation.
  • Negotiating rates and comparing rates from competitors to switch clients from current provider to Reliant Energy.
  • Offering additional services with partnering companies such as Comcast and Allied.
  • Achieved or exceeded company-defined sales quotas. Enrolling 20+ new customers daily.

Sales Counselor

MONEY MANAGEMENT INTERNATIONAL
Houston, Texas
01.2002 - 01.2008
  • Maintained client relationships
  • Responsible for large distribution of funds in order to meet client financial obligations
  • Educated and encouraged clients as needed to complete the recommended action plan
  • Negotiated with clients to achieve maximum results while developing solutions to solve client/creditor relations
  • Processed outbound calls to retain delinquent clients on action plan
  • Scheduled branch phone counseling appointments and education classes
  • Coordinated/scheduled internal meetings and conference calls
  • Provided support to senior level management and supported the US sales team
  • Updated and distributed weekly reports
  • Educational material and outlined plans to implement a new structure into the clients future financial freedom
  • Researched necessary information to implement client and creditor financial structure
  • Performed general administrative duties, including, but not limited to:
  • Prepared Processed and prepared information from general verbal instruction with ability to prioritize upon request
  • Monitored email and incoming calls
  • Maintained Outlook & Schedule Plus

Financial Services Specialist

DAVE AND BUSTERS
Houston, Texas
07.2000 - 10.2002
  • Reconciled reporting of daily sales
  • Completed daily audit of server cash banks
  • Generated daily balance sheet along with appropriate reports
  • Conducted research of errors regarding credit card activity
  • Managed accounts payable and receivables and payroll.
  • Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
  • Entered figures using 10-key calculator to compute data quickly.

Education

High School Diploma -

Brazosport Highschool
Freeport, TX

Overview

26
26
years of professional experience

Similar Profiles

CREATE PROFILE
Chrystal Threeton