Chrystal Wynder
Chesapeake,Virginia
Summary
Highly skilled in maintaining records and patients wellness in accordance with established procedures and legal guidelines. Strengths include coding, file management and collects demographic information from various sources to gather patient information in order to care for their needs. Organized and coordinated individual committed to adhering to HIPAA privacy policies, AMA and the CMS coding rules.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Certified Nurse Assistant
Anointed and Blessed Home Health Care LLC
Portsmouth, VA
07.2019 - Current
- Assisted clients with bathing, dressing and incontinence care.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Assisted with client personal care needs to foster independence and well-being.
- Helped client with medication self-administration.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Recognized emergency situations and implemented appropriate procedures.
- Planned, prepared or served meals to patients according to prescribed diets.
Patient Account Representative
EVMS Medical Group
Norfolk, VA
02.2023 - 07.2023
- Responsible for the electronic and manual billing to Third Party Payers in a timely, proficient fashion and maintaining the Gateway system.
- Review all manual claim forms for accuracy prior to the claim submission.
- Understand the required attachments to claims, as they relate to CPT, ICD9, AND modifier coding practices. Reviews claims for appropriate documentation attachments.
- Ensure that all carrier requirements are supported with claims submitted.
- Communicated with the EVMS Health Servies clinical departments, hospitals, and patients to secure insurance data and/or medical documentation required to filed claims.
- Review IDX claim edit lists to make the necessary corrections to data input errors or missing information.
- Responsible for the timely follow-up, account research, and resolution of outstanding Third Party claims.
- Identify and have corrections made to any CPT/ICD9/MODIFIER coding error that prohibits the claim(s) from the final adjudication process.
- Prepares insurance claims forms and/or tracers on unpaid invoices in a timely fashion.
- Other duties assigned
Manager of Operations
Shorti Shyne LLC dba: FIYA Transportation Services
Chesapeake, VA
07.2015 - 02.2023
- Established and maintained positive working relationships with community organizations, acting as corporate representative at meetings and events.
- Prepared financial analysis for contract negotiations and product investment decisions.
- Created company handbook to document corporate policies and procedures.
- Hired and onboarded team members to meet immediate and expected demand.
- Managed scheduling, training and inventory control.
- Planned delivery routing, team workflows and promotional initiatives.
- Oversaw vehichle registration, maintenance and repairs by taking to auto shop and completing paperwork.
- Planned efficient routes by reviewing maps and traffic conditions.
Assistant Manager of Operations
Octapharma Plasma Center
Portsmouth, VA
03.2009 - 07.2015
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Completed Certification as a Senior Medical Screener, Phlebotomist and Processing Technician.
- Ensures compliance with facility SOP's, State and Federal (FDA) Rules and Regulations, OSHA requirements and CLIP requirements.
- Led monthly meetings with staff members to identify areas of focus, cover policy changes and facilitate positive communication.
- Created training modules and documentation to cross-train employees on additional job positions to maintain coverage of roles.
- Hired, motivate and evaluate center personnel based on established guidelines.
- Conducted quality, timely performance feedback and performance appraisals.
- Employed active listening abilities, interpersonal skills and policy knowledge to remedy employee conflicts.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Administrative Assistant
Arvon Staffing Sentara E-Care Project & EPIC Sys
Virginia Beach, VA
07.2007 - 03.2009
- Review record documentation to abstract all required medical, surgical, demographic, social and administrative data.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Review and abstract clinical data from the patient medical record and pediatric immunizations for documentation of diagnoses and procedures to ensure it is adequate and to support the assigned code sets.
- Provided secretarial and office management support while building cooperative working relationships.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.
- Compiled and produced presentations and reports as directed by leadership team.
- Obtained scanned records and uploaded to database.
- Developed and continuously improved digital filing and document management protocols.
Certified Nursing Assistant
Elder care at home
Virginia Beach, VA
09.2000 - 07.2007
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Helped residents walk with or without self-help devices.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Documented patient interactions in compliance with HIPAA requirements.
Education
Certified Professional Coder
Tidewater CC Workforce Development
Suffolk, VA09.2022
Medical Billing And Coding
Tidewater CC Workforce Developement
Suffolk, VA03.2022
Pharmacy Technician
ODU/Norfolk State Higher Education
Virginia Beach, VA05.2009
Nursing Assistance
Easternshore Community College
Melfa, VA05.1994
Practical Nursing Program
Medical Careers Institute
Virginia Beach, VASkills
- ICD-10-CM, CPT and HCPCS Coding
- Epic Systems
- Excellent in Verbal and Written communication
- Problem Solving
- Work Independently
- Team Player
- Decision Making
- Medical Record Processing
Certification
- BLS CPR & AED Certified - [9/6/2023-9/6/2025]
- Certified Billing and Coding Specialist - [2022-2024]
- Notary Signing Agent - [2020-present]
- Certified Nursing Assistant - [6/1994-6/2024]
Timeline
Patient Account Representative
EVMS Medical Group
02.2023 - 07.2023
Certified Nurse Assistant
Anointed and Blessed Home Health Care LLC
07.2019 - Current
Manager of Operations
Shorti Shyne LLC dba: FIYA Transportation Services
07.2015 - 02.2023
Assistant Manager of Operations
Octapharma Plasma Center
03.2009 - 07.2015
Administrative Assistant
Arvon Staffing Sentara E-Care Project & EPIC Sys
07.2007 - 03.2009
Certified Nursing Assistant
Elder care at home
09.2000 - 07.2007
Certified Professional Coder
Tidewater CC Workforce Development
Medical Billing And Coding
Tidewater CC Workforce Developement
Pharmacy Technician
ODU/Norfolk State Higher Education
Nursing Assistance
Easternshore Community College
Practical Nursing Program
Medical Careers Institute
- BLS CPR & AED Certified - [9/6/2023-9/6/2025]
- Certified Billing and Coding Specialist - [2022-2024]
- Notary Signing Agent - [2020-present]
- Certified Nursing Assistant - [6/1994-6/2024]
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