CHRYSTAL L. WILSON
Hattiesburg,MS
Summary
Results-driven professional with a background spanning real estate, client relations, office administration, and business development, bringing a strong record of fiduciary responsibility, ethical decision-making, and client advocacy. Skilled in communication, conflict resolution, relationship management, and team leadership, with a proven ability to manage competing priorities, maintain confidentiality, and deliver consistent results in fast-paced environments. Highly organized and detail-oriented, with experience in CRM systems, financial transaction management, documentation, and professional correspondence. Committed to integrity, accountability, and building trusted relationships that drive positive outcomes for clients and organizations.
Overview
5
5
years of professional experience
3
3
Certifications
Work History
REAL ESTATE BROKER ASSOCIATE
GODFREY PROPERTY GROUP
Hattiesburg, Mississippi
02.2026 - Current
- Launched targeted outreach campaigns across high-turnover markets, building lead generation pipelines through consistent geographic farming and strategic property focus.
- Built and maintained partnerships with lenders, inspectors, and industry professionals, expanding professional networks to enhance client resources and support transaction success.
- Conducted consistent client prospecting through calls, emails, and personal outreach, tracking engagement and managing follow-up activity to maintain an active pipeline.
- Analyzed market trends and demographic data to identify opportunity areas, allocate resources strategically, and inform client outreach decisions.
- Developed structured follow-up systems to nurture prospect relationships, maintain consistent engagement, and convert leads into active clients.
FRONT END MANAGER
HOMEGOODS
Hattiesburg, Mississippi
12.2024 - Current
- Oversaw front-end cash operations, including register balancing, cash handling accuracy, and end-of-shift reconciliation, maintaining strict adherence to financial controls and loss prevention standards.
- Supervised and coached a team of front-end associates, cultivating a performance-driven culture focused on accountability, operational efficiency, and cross-functional collaboration.
- Resolved escalated customer and team concerns through structured problem-solving and clear communication, consistently achieving favorable outcomes while maintaining professional relationships and service standards.
- Served as a primary point of contact for customer inquiries and escalations, exercising sound judgment to resolve complaints, process transactions, and uphold a high standard of service delivery.
- Managed scheduling, workflow coordination, and daily operations, ensuring precise execution of time-sensitive processes in a high-volume, fast-paced environment.
TRANSFORMATIONAL SPEAKER
Independent Consultant
12.2021 - Current
- Designed and delivered structured presentations using proven communication frameworks, emphasizing message clarity, strategic storytelling, and adaptability across diverse audiences.
- Conducted audience analysis prior to engagements to assess needs, tailor content strategy, and ensure relevance and connection with each audience.
- Managed live presentation dynamics with composure and professionalism, maintaining clarity while responding in real time to shifting conditions and audience feedback.
- Developed customized communication tools and instructional programs to meet individual client needs, translating complex concepts into clear, actionable information.
- Built and maintained client relationships through consistent engagement, trust-based communication, and a commitment to delivering measurable value.
REAL ESTATE BROKER ASSOCIATE
B & CO REALTY
Hattiesburg, Mississippi
02.2025 - 02.2026
- Rebuilt client pipeline following a brokerage transition, re-establishing active buyer and seller leads through targeted outbound prospecting and a structured referral strategy.
- Implemented a CRM and follow-up system to organize lead nurturing, track client engagement, and improve conversion activity.
- Guided clients through the full transaction process, including pricing strategy, negotiation, inspections, and closing, ensuring a smooth and informed experience at every stage.
- Closed a residential transaction within the first year at a new brokerage, demonstrating the ability to produce results quickly in an unfamiliar environment.
REAL ESTATE BROKER ASSOCIATE
EXIT REALTY INTEGRITY FIRST
Petal, MS
04.2023 - 02.2025
- Guided clients through the full purchasing process, providing education and support from initial search through closing to ensure informed decision-making at every stage.
- Coordinated inspections, showings, appraisals, and closing appointments, managing logistics and scheduling to keep transactions on track and on time.
- Managed transaction documentation and client communication, streamlining paperwork processes and maintaining clear, professional correspondence throughout each deal.
- Cultivated vendor and service provider relationships to facilitate seamless transaction support, and expand available client resources.
- Ensured all transaction activity aligned with legal and industry compliance standards, maintaining accuracy and integrity throughout the process.
- Maintained strict confidentiality of client information and financial data in accordance with privacy policies and professional standards.
OFFICE ADMINISTRATOR
EXIT REALTY INTEGRITY FIRST
10.2023 - 07.2024
- Served as the primary point of contact for high-volume phone, email, and in-person inquiries, demonstrating professional communication, active listening, and conflict de-escalation across a fast-paced environment.
- Coordinated the broker's schedule and managed vendor appointments, ensuring accurate calendar maintenance, timely communication, and seamless day-to-day operational flow.
- Maintained confidential records and documentation with strict attention to detail and adherence to privacy and compliance standards.
- Managed multiple competing priorities simultaneously, demonstrating adaptability, focus, and consistent follow-through under pressure.
- Utilized digital platforms including CRM systems, Microsoft Office Suite, and scheduling tools to manage communication, documentation, and operational workflows.
- Supported the onboarding and informal training of new team members, providing guidance and fostering a collaborative, accountable work environment.
Education
AAS - Real Estate Technology
Hinds Community College
Raymond, MS12-2022
Skills
- Client Advocacy & Representation
- Fiduciary Duty of Loyalty, Disclosure, and Care
- Risk Assessment & Professional Judgment
- Conflict De-escalation
- Professional Written & Verbal Communication
- Microsoft Office Suite and Google Workspace
- Prioritization & Task Management
- Confidential Information Management
- Active Listening & Empathy
- Cultural Competency & Sensitivity
Certification
Real Estate Broker - Mississippi Real Estate Commission, Issued 2023
References
References available upon request.
Timeline
REAL ESTATE BROKER ASSOCIATE
GODFREY PROPERTY GROUP
02.2026 - Current
REAL ESTATE BROKER ASSOCIATE
B & CO REALTY
02.2025 - 02.2026
FRONT END MANAGER
HOMEGOODS
12.2024 - Current
OFFICE ADMINISTRATOR
EXIT REALTY INTEGRITY FIRST
10.2023 - 07.2024
REAL ESTATE BROKER ASSOCIATE
EXIT REALTY INTEGRITY FIRST
04.2023 - 02.2025
TRANSFORMATIONAL SPEAKER
Independent Consultant
12.2021 - Current
AAS - Real Estate Technology
Hinds Community College