CHRYSTALLA MAKRIDES
Los Angeles,California
Summary
Compassionate student with experience in customer service and healthcare support, skilled in managing high-volume interactions and team coordination. Delivers effective assistance to patients and clients while maintaining accurate records. Adapts quickly in fast-paced environments and actively contributes to community initiatives, underpinned by a strong foundation in STEM studies.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Sales and Service Representative
24 Hour Fitness
Westlake Village, California
04.2025 - 02.2026
- Manage a high volume of member interactions daily, handling
inquiries, memberships, and account support with efficiency and
professionalism. - Provide exceptional customer service by resolving issues,
assisting with sales, and ensuring a positive experience for all
members. - Managed member accounts and processed membership registrations to streamline onboarding process.
Dental Intern
Culver City Orthodontics
Culver City, California
02.2024 - 07.2024
- Assisted in patient care by preparing treatment rooms and sterilizing instruments.
- Maintained patient records and updated information in electronic health system to support accurate patient care.
- Coordinated appointment scheduling and streamlined workflow to enhance patient experience.
- Conducted preliminary assessments including taking medical histories and vital signs.
- Oversaw dental supply inventory and ordered supplies to guarantee consistent availability for procedures.
- Communicated effectively with staff members regarding patient care needs.
Patient Care Coordinator
MDR Pharmaceutical Care
Encino, California
12.2022 - 01.2024
- Coordinated communication with patients and healthcare providers to manage prescriptions, insurance authorizations, and medication questions, ensuring timely and accurate service delivery.
- Collaborated with pharmacists to resolve issues and enhance pharmacy operations, streamlining workflow processes.
- Maintained detailed records of patient interactions and prescription histories, enhancing compliance and continuity of care.
- Managed high-volume phone and in person patient interactions while ensuring accuracy, efficiency, and strict HIPAA compliance.
- Maintained accurate patient records using electronic health record systems.
- Collaborated with pharmacists to ensure safe medication practices for patients.
- Educated patients on medication adherence and potential side effects.
- Facilitated effective communication between patients, providers, and pharmacy teams, ensuring clear understanding and coordination of care.
Customer Service Representative
Corner Bakery Cafe
Westlake Village, California
12.2018 - 08.2022
- Managed order entry and payment in a fast-paced environment,
demonstrating strong multitasking and time-management skills. - Collaborated with kitchen and floor staff to ensure smooth order
fulfillment and minimize wait times. - Assisted in inventory tracking and daily cash reconciliation, strengthening
organizational skills. - Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Processed customer orders accurately using point-of-sale systems, enhancing overall customer experience.
Customer Service Representative
Snapper Jacks Taco Shack
Thousand Oaks, California
11.2019 - 03.2020
- Processed high-volume customer transactions efficiently while maintaining accuracy
and friendly service. - Processed high-volume customer transactions efficiently while maintaining accuracyand friendly service.
- Handled cash, credit, and mobile payments, ensuring proper accounting and minimizing errors.
Education
Bachelor of Arts - Biology
California State University, Northridge
Los Angeles, CA05-2026
Associate of Arts - General Science
Santa Monica College
Santa Monica, CA06-2024
Associate of Arts - Social And Behavioral Science
Santa Monica College
Santa Monica, CA06-2024
Certification
Certified Phlebotomy Technician I - UCLA
Exp. November 2027
Exp. November 2027
Affiliations
Dr. Troy Williams Office - Obstetrics and Gynecology Medical Assistant
February 2026 - Present
~50 hours served
- Assist providers with patient intake, vital signs, and exam room preparation.
- Document patient information and update electronic medical records.
- Support patient flow and ensure rooms and supplies are prepared for appointments.
- Provide compassionate communication and support to patients during visits.
February 2026 - Present
~50 hours served
- Assist providers with patient intake, vital signs, and exam room preparation.
- Document patient information and update electronic medical records.
- Support patient flow and ensure rooms and supplies are prepared for appointments.
- Provide compassionate communication and support to patients during visits.
Timeline
Sales and Service Representative
24 Hour Fitness
04.2025 - 02.2026
Dental Intern
Culver City Orthodontics
02.2024 - 07.2024
Patient Care Coordinator
MDR Pharmaceutical Care
12.2022 - 01.2024
Customer Service Representative
Snapper Jacks Taco Shack
11.2019 - 03.2020
Customer Service Representative
Corner Bakery Cafe
12.2018 - 08.2022
Bachelor of Arts - Biology
California State University, Northridge
Associate of Arts - General Science
Santa Monica College
Associate of Arts - Social And Behavioral Science
Santa Monica College