Chrystel Escobedo
Phoenix,AZ
Summary
Collaborative lead sales associate offers expertise in sales management and customer service. In-depth knowledge of inventory procedures and sales principles. Organized and goal-oriented team player with several years of extensive experience coordinating sales teams and supporting upper management.
Dependable lead sales associate with several years of hands-on experience supervising sales department. Focused on boosting customer satisfaction and revenue. Seasoned in handling customer relations issues, providing feedback and coaching to sales team and monitoring and enforcing cash handling policies.
Overview
4
4
years of professional experience
Work History
Sales Team Leader
Crocs Inc.
Glendale , AZ
05.2023 - Current
- Monitored daily sales activities and provided feedback to team members.
- Established standards of excellence in customer service, product knowledge, and communication skills.
- Met KPIs consistently by motivating exceptional team performance and enabling consistent sales with hands-on leadership.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Operated register, handled cash and processed credit card transactions.
- Reset store displays for special events and seasonal merchandise changes.
- Coached sales team members on best practices for customer interactions.
- Resolved customer complaints promptly and efficiently.
- Developed and implemented strategies to increase sales performance.
- Delegated work to staff, setting priorities and goals.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Performed opening and closing procedures.
- Ability to independently fully manage a store, team, and schedule while Store Manager’s were out of state.
Server Assistant
Longhorn Steakhouse
Phoenix, AZ
06.2021 - 01.2022
- Delivered exceptional customer service through friendly interactions with guests.
- Performed opening and closing duties such as restocking supplies, setting up workstations, cleaning counters.
- Maintained cleanliness of dining area by wiping down tables after each seating.
- Assisted in training new server assistants on job responsibilities and procedures.
- Assisted servers with monitoring tables for customer satisfaction, quality and additional service.
- Effectively multitasked within fast-paced environment.
- Greeted guests with friendliness and professionalism.
Skills
- Customer service
- Sales performance
- Team leadership
- Employee training
- Cash handling
- Time management
- Problem-solving abilities
- Associate coaching
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Sales Team Leader
Crocs Inc.
05.2023 - Current
Server Assistant
Longhorn Steakhouse
06.2021 - 01.2022