Nochelande Souffrant
Cambridge,MA
Summary
Energetic Lead Sales Associate models passion for brand, customer and product to meet and exceed individual and team goals. Collaborates with team, building strong relationships to maximize customer loyalty. Protects company assets with policy awareness and loss prevention procedures. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Sales Team Leader
Walmart
Florida City, FL
01.2023 - 12.2023
- Created eye-catching merchandise displays to entice customers into store.
- Monitored performance of sales team and implemented improved methods to close gaps.
- Fostered great experience by engaging with guests, utilizing acquired skills, and training.
- Kept team informed of changing policies through regular team meetings.
- Analyzed sales data and generated reports for management review.
- Shared product knowledge to suggest merchandise and services to customers.
- Solved and quickly met customers' needs to maintain high satisfaction ratings.
- Assisted staff with selling process to meet and exceed individual and company sales goals.
- Engaged customers and trained sales associates using strong knowledge of products and promotions.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Processed payments and returned receipts, cash, coin and cards to customers.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Food Service Worker
Hospital Los Angeles
Haiti, Port Au Prince
01.2022 - 12.2023
- Cleaned kitchen areas, equipment and utensils.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Made meals in accordance with company standards and requirements.
- Prepared beverages such as coffee, tea, soda.
- Operated dishwashing machines safely and efficiently.
- Properly stored all leftover food items after each shift.
- Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
- Monitored temperatures of prepared food and cold-storage areas.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Assisted with unloading deliveries from suppliers into storage areas.
- Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
- Set up, restocked and cleaned dining areas.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Delivered food orders promptly and accurately to guests tables.
- Maintained order and cleanliness of work areas to conform with health codes.
- Greeted customers upon arrival in the dining area.
- Replenished condiments at customer tables as needed.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
Laboratory Technician
Hospital Immacule
Port Au Prince, Haiti
01.2021 - 12.2023
- Cleaned and prepared lab equipment for solutions, specimens and samples.
- Prepared specimens and forms for transport to outside laboratories.
- Assisted and instructed other laboratory technicians.
- Prepared solutions of reagents for use in experiments according to standard procedures.
- Reviewed literature related to assigned projects to stay informed about current developments in the field.
- Maintained laboratory equipment by performing calibration checks and troubleshooting any malfunctions.
- Managed inventory levels by ordering supplies and ensuring stock is available when needed.
- Assisted with training new lab technicians on proper operation of instruments, safety protocols, and other relevant topics.
- Collected samples from various sources for analysis in accordance with established guidelines.
- Managed laboratory supplies and equipment, providing maximum output to meet data deadlines.
- Documented all experimental procedures and results in an organized manner for future reference.
- Liaised with scientists to test hypotheses and pursue valuable new research.
- Maintained, calibrated and troubleshot pH probes, EC meters, balances, automatic pipettes and diluters.
- Provided technical support to colleagues regarding methods used in experiments or data interpretation.
- Participated in extra training and courses to refine and improve upon industry knowledge.
- Produced comprehensive research questions and potential hypotheses.
Personal Care Assistant
Haitian Multi-Service Center
Port Au Prince, Haiti
01.2018 - 08.2022
- Completed scheduled patient check-ins and progress reports for clients.
- Monitored vital signs such as blood pressure, pulse rate and respiration rate for the patient's health status.
- Drove clients to doctors' appointments and social outings.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
- Developed individual plans of care based on assessment findings and physician orders.
- Consulted with client care team to continually update care plans.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Coordinated patient care plans with doctors and registered nurses and communicated treatment steps to patients.
- Laundered clothing and bedding to prevent infection.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
Education
Associate of Science - Clinical Laboratory Technology
Universitaire De La Reference
Haiti01-2018
High School Diploma -
College St.Miguel
Haiti01-2010
High School Diploma -
Ecole Notre-Dame Des Palmistes
Haiti01-2002
Skills
- Specimen Preparation
- sample Preparation
- Specimen Processing
- Medical Laboratory Procedures
- Customer Service
- Positive Customer Experience
- Customer Care
Timeline
Sales Team Leader
Walmart
01.2023 - 12.2023
Food Service Worker
Hospital Los Angeles
01.2022 - 12.2023
Laboratory Technician
Hospital Immacule
01.2021 - 12.2023
Personal Care Assistant
Haitian Multi-Service Center
01.2018 - 08.2022
Associate of Science - Clinical Laboratory Technology
Universitaire De La Reference
High School Diploma -
College St.Miguel
High School Diploma -
Ecole Notre-Dame Des Palmistes
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