Kimberly Barbee
Marietta,GA
Summary
Dynamic Team Leader Manager at United Healthcare with a proven track record in enhancing team productivity and customer satisfaction. Skilled in workload management and employee development, I excel in fostering strong relationships and implementing efficient processes. Adept in venipuncture, I consistently deliver compassionate patient care while optimizing workflows for improved outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Team Leader Manager
United Healthcare
08.2022 - Current
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
- Ensured compliance with industry-specific regulations by implementing appropriate policies and procedures for the team''s operations.
- Consistently met or exceeded departmental goals by effectively managing resources and establishing clear objectives for the team.
- Developed strong relationships with cross-functional departments to support successful project execution.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
Phlebotomist
First Cost Family Clinic
06.2016 - 06.2021
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Collected fluid or tissue samples by using appropriate collection procedures.
- Demonstrated commitment to patient confidentiality by upholding strict adherence to HIPAA regulations during all interactions and documentation processes.
Education
Associate Of Applied Science - Medical Laboratory Science
Nathan B Forest High
Jacksonville, FL08.2012
Skills
- Customer focus
- Workload management
- Motivational skills
- Influencing skills
- Remote team management
- Employee scheduling
- Staff development
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- Data entry
- Specimen preparation
Certification
CPR and First Aid Training
- Phlebotomy Technician (PBT)
Timeline
Team Leader Manager
United Healthcare
08.2022 - Current
Phlebotomist
First Cost Family Clinic
06.2016 - 06.2021
Associate Of Applied Science - Medical Laboratory Science
Nathan B Forest High