Kay-Donna Alexander
New Carrollton,MD
Summary
Newly Certified Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture and special collection techniques. Quick to build rapport with patients and successful at reducing patients' anxiety or discomfort with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Housekeeping Team Leader
Riderwood by Erickson Senior Living
Silver spring, USA
10.2022 - Current
- Company Overview: Silver Spring, Maryland.
- Distribute work orders to employees on a daily basis, and make changes where necessary.
- Conducted training sessions for new housekeeping staff on procedures and policies.
- Daily inspection of lobby areas, restrooms, common areas, laundry rooms, high-traffic floors, recycling rooms, trash rooms, guest rooms, and the breakroom.
- Weekly inspection of residents' apartments.
- Inspecting and restocking the housekeeping closet as needed.
- Answering company radio, and attending to all emergency calls.
- Checking reoccurrences that are scheduled for cleaning and move-in, and assigning them to housekeepers.
Housekeeping Team Leader
Spice Island Beach Resort
St. Georges, Grenada
03.2011 - 12.2016
- Supervise and schedule staff of 30 housekeeping personnel
- Oversee proper cleaning and sanitizing of 54 guest rooms and suites
- Assign and update room updates in the computer system
- Order supplies and maintain inventory for cleaning products
- Motivate team members and ensure all issues are resolved
- Use exceptional organization and team skills to get the job done
- Ensure daily compliance with safety and security policies in all areas
- Prepare reports to submit to management.
Education
Diploma - Dental Office Administration
Ashworth College
11-2020
St. Andrew's Anglican Secondary School
07.2007
St. Andrew's Anglican Primary School
Grenada07.2002
Diploma - Medical Billing and Coding
Ashworth College
Skills
- Staff Supervision
- Scheduling
- Customer Service
- Dispute Resolution
- Inventory
- Computer skills
- Sample and specimen collection
- Venipuncture and capillary puncture
- Specimen preparation
- Butterfly needle technique
- Professionalism and Ethics
Certification
- Dental Office Administration
- National Phlebotomy Certification Examination (NPCE)2024
- Adult & Pediatric First Aid/CPR/AED certified 2024
References
- Eric Smith, HR Recruiter, Riderwood, 240-472-1914
- Dwonne Knight, IT Tech, UMD, 443-306-4505
Timeline
Housekeeping Team Leader
Riderwood by Erickson Senior Living
10.2022 - Current
Housekeeping Team Leader
Spice Island Beach Resort
03.2011 - 12.2016
- Dental Office Administration
- National Phlebotomy Certification Examination (NPCE)2024
- Adult & Pediatric First Aid/CPR/AED certified 2024
Diploma - Dental Office Administration
Ashworth College
St. Andrew's Anglican Secondary School
St. Andrew's Anglican Primary School
Diploma - Medical Billing and Coding
Ashworth College
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