Shannon Jones
St Louis,MO
Summary
My name is Shannon Jones, i have 7+ years experience in hospitality and supervising experience. Organized and motivated employee eager to apply time management and organizational skills in various environments.
I am dedicated to provide skills to prioritize and multi-task in fast-paced a fast-paced working environment. Will Successfully work as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Organized and motivated professional with over seven years in customer service and team supervision. Known for effectively resolving escalated customer issues and training new team members, committed to fostering a collaborative work environment while enhancing operational efficiency.
Overview
10
10
years of professional experience
Work History
Housekeeping Team Leader
Peartree Inn Hotel
St.Louis, MO
07.2023 - 01.2026
- Sorted and counted linens and organized in storage areas.
- Reported damage or theft of hotel property to management.
- Inspected furniture for damage or stains in between guest stays.
- Communicated with customers about requests for additional supplies or cleaning services.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Communicated with maintenance team on damages to repair.
- inspected each completed room
- Delegated work to staff, setting priorities and goals.
- Managed team of employees, daily progress reports and overall project planning.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Trained new team members on cleaning procedures and safety protocols.
- Conducted regular inspections of guest rooms and public areas for quality assurance.
- Coordinated schedules to optimize team coverage during peak hours.
- Implemented new cleaning techniques to enhance efficiency and effectiveness.
- Maintained communication with front desk to address guest requests immediately.
- Inspected rooms and common areas, including stairways and lounges, for cleanliness.
- Ensured all housekeepers were following established safety procedures.
- Assigned tasks to housekeeping staff and monitored their performance.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Inspector in Quality Assurance and Quality Control
Kerry Ingredients
St.Louis, MO
08.2018 - 02.2022
- Outlined plans to standardize results to meet compliance regulations.
- Completed data forms, equipment logbooks or inventory forms to support testing.
- Examined products and materials for defects or deviations to remove or discard non-conforming items.
- Performed quality control inspections at sites to determine alignment with safety regulations.
- Consulted with engineers to resolve quality, production and efficiency problems.
- Identified quality problems and recommended solutions.
- Assessed materials, parts and products for quality control requirements and production specifications.
- Wrote reports outlining performance, quality and defect rates.
- Monitored testing procedures to meet item specifications, standard test methods or protocols.
- Conducted tests on product samples and recorded results.
- Interpreted test results, compared to specifications and control limits and recommended data for release.
Front Desk Associate
Westin Hotel
St.Louis, MO
07.2018 - 06.2020
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
- Answered phone and emails to make reservations and take guest information.
- Made guest and group reservations, processing check-ins and check-outs for customers.
Shift Leader
Taco Bell
St. Louis, MO
07.2016 - 07.2019
- Evaluated employee performance, delivering feedback.
- Assessed reports and adjusted workflows to realign with targets.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Created plans to make solutions to problems related to efficiency, costs or profits.
- Maintained positive working relationship with fellow staff and management.
- Worked closely with human resources to support employee management and planning.
Education
Vashon high school
Cass, St. Louis, MOSkills
- Staff Supervision
- Conflict Resolution
- Positive Attitude
- Policy and Procedure Enforcement
- Sales Reporting
- POS System Operation
- Customer Service
- Mathematics
- Time management
- detail oriented
- interacting with diverse people & groups
- I’m capable of staying calm in difficult situations/environments
- Ability to work collaboratively and independently
● Strong written and verbal communication
ability to multitask and change directions quickly
● A team player that is driven to succeed
● Microsoft Word, Excel, PowerPoint
References
DELPHINE SMITH, Past Supervisor
CELL: 314-737-2416
Latasha Johnson, Supervisor @westin Hotel
Work Phone: 314-502-2651
Joycene, Supervisor @Peartree Inn: 314-241-3200
Timeline
Housekeeping Team Leader
Peartree Inn Hotel
07.2023 - 01.2026
Inspector in Quality Assurance and Quality Control
Kerry Ingredients
08.2018 - 02.2022
Front Desk Associate
Westin Hotel
07.2018 - 06.2020
Shift Leader
Taco Bell
07.2016 - 07.2019
Vashon high school