Chrysten McGhee
Dallas,Texas
Summary
Dynamic customer service professional with a proven track record at PLS Check Cashers, excelling in conflict resolution and fostering customer loyalty. Skilled in active listening and critical thinking, I enhance client experiences while maintaining professionalism under pressure. Committed to teamwork and effective communication, I consistently achieve positive outcomes in high-stress environments.
#readytowork
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
PLS Check Cashers
01.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Participated in training programs to enhance product knowledge and customer service skills.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Daycare Assistant Teacher
Lighthouse Academy
08.2023 - 01.2025
- Maintained accurate records of attendance, incident reports, meal counts, and other essential documentation as required by state regulations or center policies consistently.
- Ensured child safety by maintaining a clean, organized, and hazard-free facility at all times.
- Arrived at assigned areas on time, prepared, and ready to work.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Improved communication between parents and staff by providing regular updates on student progress and upcoming events.
- Managed daily routines efficiently to maintain a consistent schedule for students, promoting optimal time management skills in young learners.
- Assisted children with regular handwashing and wiped down hard surfaces often to minimize germ spread.
- Documented and reported behavior issues or accidents to parents, minimizing future problems.
Housekeeper
Family Housekeeping
09.2021 - 08.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Home Health Aide
CenterWell Home Health
03.2018 - 07.2021
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
Education
CNA
Pleasant Hill High School
Pleasant Hill, LA03-2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Patience and empathy
- Child development
- Outdoor play supervision
- Activities planning
- Patient care
- Meal preparation
- Personal hygiene assistance
- Feeding assistance
- Bathroom cleaning
- Housekeeping
- Teamwork
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
- Sales Essentials Certificate
- Texas Career Institute Cna school Training
- CNA
Languages
English
Timeline
Customer Service Representative
PLS Check Cashers
01.2025 - Current
Daycare Assistant Teacher
Lighthouse Academy
08.2023 - 01.2025
Housekeeper
Family Housekeeping
09.2021 - 08.2023
Home Health Aide
CenterWell Home Health
03.2018 - 07.2021
CNA
Pleasant Hill High School
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