Chrystian Alabre
Miami,FL
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Comcast
West Palm Beach , FL
10.2022 - 07.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Sales Agent
Weed Man Lawn Care
Miami , FL
06.2021 - 08.2022
- Conducted market research to identify potential customers and their needs.
- Generated leads through cold calling, online searches, and referrals from existing clients.
- Developed relationships with customers by providing excellent customer service.
- Followed up with prospects on a regular basis to ensure satisfaction with services provided.
Customer Service Representative
PG&E
Orlando , FL
02.2019 - 10.2020
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
High School Diploma -
Gainesville High School
Gainesville, FL02-2010
Skills
- Inbound and Outbound Calling
- Call Management
- Complaint resolution
- Consultative Sales
- Product Knowledge
- Appointment Scheduling
- Sales expertise
- Project management abilities
- Quality Assurance Controls
- Customer Relations
- Positive and professional
Timeline
Customer Service Representative
Comcast
10.2022 - 07.2023
Sales Agent
Weed Man Lawn Care
06.2021 - 08.2022
Customer Service Representative
PG&E
02.2019 - 10.2020
High School Diploma -
Gainesville High School
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