Chrystina Richardson
CA
Summary
Dynamic leader with a proven track record at Mindful Agency, excelling in client success & retention and team leadership. Expert in leveraging CRM software and strategic communication to enhance customer satisfaction and relationship building. Achieved significant client growth through innovative account management and market analysis.
Overview
3
3
years of professional experience
Work History
Business Development Executive
Simply Success Institute
04.2025 - Current
- Negotiated client contracts and agreements to cultivate profitable business transactions.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Trained new employees on customer service, money handling and organizing strategies.
VP of Client Success
Mindful Agency
09.2024 - Current
- Spearhead client success initiatives, ensuring the delivery of high-quality service and solutions to meet client goals
- Develop and implement strategies for improving client satisfaction, retention, and growth
- Lead a team of client success managers to ensure consistent service delivery across multiple accounts
- Collaborate with cross-functional teams to align client needs with agency capabilities, driving overall client success
Account Manager
Mindful Agency
02.2023 - 09.2024
- Managed a portfolio of clients, ensuring the timely delivery of services and maintaining long-term client relationships
- Developed and executed strategies to enhance customer satisfaction and engagement
- Provided solutions to client challenges, driving success through proactive problem-solving and communication
- Worked closely with sales and marketing teams to ensure alignment with clients' goals and objectives
Leasing and Resident Associate
Mayroad
08.2022 - 01.2023
- Managed leasing operations, working directly with clients to guide them through the leasing process
- Provided exceptional customer service, addressing client inquiries and resolving issues promptly
- Coordinated with property management to ensure residents' needs were met and expectations exceeded
- Maintained up-to-date knowledge of market trends and competitive pricing
Education
Associate of Arts - Paralegal Studies
Fremont College
Skills
- Client Success & Retention
- Account Management
- Team Leadership & Collaboration
- Problem Solving & Conflict Resolution
- Communication & Negotiation
- CRM Software
- Market Analysis & Competitive Research
- Marketing
- Partnership management
- Lead prospecting
- Proposal development
- Client consultations
- Relationship building and rapport
Education and Training
other
Timeline
Business Development Executive
Simply Success Institute
04.2025 - Current
VP of Client Success
Mindful Agency
09.2024 - Current
Account Manager
Mindful Agency
02.2023 - 09.2024
Leasing and Resident Associate
Mayroad
08.2022 - 01.2023
Associate of Arts - Paralegal Studies
Fremont College
Similar Profiles
Iwo KmiecikIwo Kmiecik
Peer Advisor at Pratt Institute Student Success CenterPeer Advisor at Pratt Institute Student Success Center
Ashley MartinezAshley Martinez
Internship Student at Success Training InstituteInternship Student at Success Training Institute
Steban LopezSteban Lopez
Team Coach at Student Success InstituteTeam Coach at Student Success Institute
Gretchen UgaldeGretchen Ugalde
MFA Candidate | Teaching Assistant at University Of California, IrvineMFA Candidate | Teaching Assistant at University Of California, Irvine
Denise Del Carmen DuranDenise Del Carmen Duran
Administrative Assistant / Dispatcher at SIA CarriersAdministrative Assistant / Dispatcher at SIA Carriers