Chrystine Arotin
Anchorage,AK
Summary
Efficient and results-driven General Manager with 12 years of experience in the automotive retail industry, specializing in operations management and customer service excellence. Proven track record of consistently growing sales through effective inventory management and team leadership. Skilled in staff training, strategic planning, and enhancing customer satisfaction, with a commitment to driving business performance and fostering strong client relationships.
Overview
13
13
years of professional experience
Work History
Owner/Operator
Fat Kid Snacks
Thurmont, Maryland
02.2025 - Current
- Directed daily operations to maintain efficiency and productivity. of freeze dried candy production and distribution.
- Managed daily operations of the business, including sales, inventory, and accounting.
- Handled inventory management, including ordering raw materials and supplies.
- Developed and coordinated marketing strategies to engage customers and promote products. through social media and local events.
- Organized events such as trade shows or conferences in order to promote brand awareness.
- Created business plan and budget focused on maximizing profitability.
- Set pricing structures according to market analytics and emerging trends.
- Ensured compliance with health and safety regulations in food preparation areas.
- Developed new candy recipes based on customer preferences and trends.
Assistant General Manager (AGM)
Advance Auto Parts
Frederick, MD
09.2023 - 02.2024
- Oversaw daily operations, managing staff and coordinating schedules to ensure efficient workflow and operational consistency.
- Collaborated with the general manager to develop and implement strategic plans to improve business performance and achieve organizational goals.
- Streamlined communication channels between different departments resulting in improved collaboration among teams.
- Engaged customers to determine needs and provide tailored solutions through sales, enhancing customer satisfaction.
- Resolved escalated customer complaints promptly by addressing concerns professionally and finding suitable solutions.
- Monitored customer feedback through surveys to identify improvement areas and implemented action plans to enhance service quality.
- Managed inventory levels to optimize stock availability while minimizing excess inventory costs.
- Ensured compliance with company policies, procedures, and regulatory requirements across all departments.
General Manager (GM)
Advance Auto Parts
Killeen, TX
10.2021 - 08.2023
- Doubled sales through improved inventory management strategies.
- Managed daily store operations with a focus on budgeting, staffing, scheduling, inventory control, customer service, and sales.
- Led associates and managers to deliver exceptional customer experiences.
- Built and maintained long-term customer relationships through effective account management.
- Conducted regular meetings with senior management team to review progress against established goals.
- Stocked supplies at a secondary location to ensure availability for operations.
General Manager (GM)
Advance Auto Parts
Copperas Cove, TX
07.2020 - 10.2021
- Revamped inventory management and sales processes, transforming stagnant store into a high-performing location with 30% sales growth.
- Managed daily operations such as budgeting, staffing, scheduling, inventory control, customer service and sales.
- Delivered exceptional customer experiences through effective leadership and targeted staff training.
- Performed regular evaluations of store operations to identify and implement improvement opportunities.
General Manager in Training/ General Manager
Advance Auto Parts
Mooresville, NC
05.2016 - 07.2020
- Developed and implemented store operational procedures, ensuring operational continuity and success.
- Led the implementation of new technology/systems/processes to streamline operations and improve efficiency.
- Managed budgeting process and monitored financial performance against targets/goals.
- Implemented training programs to enhance employees' skills/knowledge and improve overall performance.
- Developed and maintained strong relationships with key accounts/clients to drive repeat business.
- Collaborated with a store set-up team while successfully planning and executing a full- store relocation.
- Refined storage of hard parts and overstock, enhancing space utilization.
Retail Parts Professional
Advance Auto Parts
Killeen, TX
05.2013 - 05.2016
- Provided exceptional customer service by assisting customers with their automotive parts needs and providing product recommendations.
- Demonstrated extensive knowledge of automotive parts and accessories, effectively answering customer inquiries.
- Achieved highest upselling rate among team members by effectively highlighting additional products that complemented customers' purchases.
- Built strong relationships with repeat customers through personalized assistance and follow-up communication, enhancing customer loyalty.
- Processed returns and exchanges efficiently, resolving customer issues in a timely manner.
- Resolved customer complaints promptly while maintaining a positive attitude towards finding solutions.
- Maintained accurate inventory records, ensuring that all parts were properly accounted for and stocked on shelves.
- Performed regular inventory audits to identify discrepancies and implement corrective measures.
- Managed special orders for hard-to-find automotive parts, ensuring timely delivery and customer satisfaction.
- Organized promotional events and sales campaigns, resulting in increased store traffic and revenue.
- Trained new employees on company policies, procedures, and product knowledge to ensure consistent service quality.
- Assisted in visual merchandising efforts by arranging displays of featured products according to marketing guidelines.
- Contributed ideas for improving overall store operations based on customer feedback and industry trends.
- Coordinated with other departments such as shipping/receiving to ensure smooth flow of merchandise between locations.
Education
Master's in Business Administration - Business Management
University of Phoenix-Online Campus
Remote11-2011
Bachelors in Restaurant Management - Culinary Arts
Le Cordon Bleu College of Culinary Arts-Scottsdale
Scottsdale, AZ06-2008
Skills
- Retail management
- Inventory management
- Marketing strategy
- Business planning and financial oversight
- Staff development
- Customer relationship management
- Leadership and multitasking
- Conflict resolution
Timeline
Owner/Operator
Fat Kid Snacks
02.2025 - Current
Assistant General Manager (AGM)
Advance Auto Parts
09.2023 - 02.2024
General Manager (GM)
Advance Auto Parts
10.2021 - 08.2023
General Manager (GM)
Advance Auto Parts
07.2020 - 10.2021
General Manager in Training/ General Manager
Advance Auto Parts
05.2016 - 07.2020
Retail Parts Professional
Advance Auto Parts
05.2013 - 05.2016
Master's in Business Administration - Business Management
University of Phoenix-Online Campus
Bachelors in Restaurant Management - Culinary Arts
Le Cordon Bleu College of Culinary Arts-Scottsdale