Chua Xiong
CLACKAMAS,OR
Summary
Detail-oriented team player with strong organizational skills. Ability to multitask and willingness to learn and adapt quickly to change. Self-motivated and hard worker within a team and individually.
Overview
25
25
years of professional experience
Work History
Operations Processor
U.S. Bank
06.2022 - Current
- Enhanced customer satisfaction by resolving issues promptly and maintaining clear communication throughout the process, via email and call tracking.
- Managed multiple priorities effectively, ensuring all tasks were completed within required deadlines.
- Checked records for accuracy and completeness, and corrected errors.
- Accessed and used bank applications TRIPS, to update and maintain records.
- Organized files efficiently for easy retrieval and optimal recordkeeping.
- Maintained professional customer service to external customers via phone call.
- Supported the Returns team where needed.
- Process manual captures and OLDOs.
- Provided training and support to new hires, contributing to a cohesive and knowledgeable team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Deposit Processor
U.S. Bank
06.2012 - 06.2022
- Processed check images accurately and efficiently using 10-key.
- Moving within different work queues to make sure that all items are processed.
- Fast-paced, great attention to detail.
- Use of Citrix system to process customer check images via mobile deposit while adhering to meeting deadlines.
Proof Operator
U.S. Bank
04.1999 - 06.2012
- Processed customer checks accurately and efficiently using a proof machine.
- 10-key encoding of dollar amounts, routing, and account number maintaining micr accuracy.
- Meeting department deadlines in a timely manner.
- Operated proof machine to list, sort and prove credits, debits and deposits.
- Detected out of balance transactions and followed implemented handling procedures.
- Assisted in training new employees on proof operator responsibilities, contributing to overall team success.
Education
Associate of Science - Accounting
Ashworth College
Norcross, GA09.2011
Skills
- Documentation And Reporting
- Data Entry
- Administrative Support
- Customer Service
- Punctual and Reliable
- Courteous and Professional
- Attention to Detail
- Customer Complaint Resolution
- Microsoft Office
- Multitasking Abilities
- Flexible and Adaptable
- Computer Skills
- Friendly, Positive Attitude
- Recordkeeping
- Clerical Support
- Multitasking
- Microsoft Word
- Organizational Skills
- 10-key by touch
- typing 45 wpm
Timeline
Operations Processor
U.S. Bank
06.2022 - Current
Deposit Processor
U.S. Bank
06.2012 - 06.2022
Proof Operator
U.S. Bank
04.1999 - 06.2012
Associate of Science - Accounting
Ashworth College
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